----==_mimepart_6449810bc4a51_23e2b19af905e68136036 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Brian,=C2=A0 I found your previous ticket, and one of my team resp= onded 3 minutes later. The ticket remained in awaiting response until our= ticketing system automatically closed it.=C2=A0 The response Cody sent = was:=C2=A0 Are you using 8x8 on your phone, or computer when this occurs?= Have you tested it on other devices? I.E. if you're using the computer, = download the 8x8 app and test a call to see if it rings through the phone= and not the desktop, or vice versa. It may help determine if it's an iss= ue with connectivity, the app itself, or otherwise. I can check on y= our membership of specific ring groups, as well. Can you please tell me w= hich site you should receive calls for? Thank you, Aaron Worob Ne= twork/Systems Administrator aaron.worob@thekey.com = = On Wed, 26 Apr at 3:45 PM , BrianBoxall wrote: = Hi There, = = I emailed Thursday regarding an issue with 8x8.=C2=A0 I have not receive= d a follow up.=C2=A0 = = = I am unable to receive calls directly through the client auto attendant=C2= =A0options. = = I am also not receiving=C2=A0calls through the client intake ring group.= = = = = = = = Brian Boxall = Client Success Manager = =C2=A0Direct 431 887 1785 = =C2=A0Office 204 489 6000 = =C2=A0 = =C2=A0 = TheKey.ca=C2=A0=C2=A0 ----==_mimepart_6449810bc4a51_23e2b19af905e68136036 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Brian,=C2=A0 I found your previous ticket, and one of my team respond= ed 3 minutes later. The ticket remained in awaiting response until our ti= cketing system automatically closed it.=C2=A0 The response Cody se= nt was:=C2=A0 Are you using 8x8 on your phone, or computer when this o= ccurs? Have you tested it on other devices? I.E. if you're using the comp= uter, download the 8x8 app and test a call to see if it rings through the= phone and not the desktop, or vice versa. It may help determine if it's = an issue with connectivity, the app itself, or otherwise. I can check on your membership of specific ring groups, = as well. Can you please tell me which site you should receive calls for? Thank you, Aaron Worob Network/Systems Administrator aaron.worob@thekey.com On Wed, 26 Apr at 3:45 PM , BrianBoxall <= bboxall@homecareassistance.com> wrote: Hi There, I emailed Thursday regarding an issue with 8x8.=C2=A0 I have not rec= eived a follow up.=C2=A0 I am unable to receive calls directly through the client auto attend= ant=C2=A0options. I am also not receiving=C2=A0calls through the client intake ring gr= oup. Brian Boxall <td style=3D"font-family:Neue Helvetica W01,Helvetica Neue,Helvetica,Ari