--000000000000a456e905fa42bee0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I must have missed that initial super fast response. Apologies! On Wed, Apr 26, 2023 at 2:52=E2=80=AFPM Aaron Worob = wrote: > Hi Brian, > > I found your previous ticket, and one of my team responded 3 minutes > later. The ticket remained in awaiting response until our ticketing syste= m > automatically closed it. > > The response Cody sent was: > Are you using 8x8 on your phone, or computer when this occurs? Have you > tested it on other devices? I.E. if you're using the computer, download t= he > 8x8 app and test a call to see if it rings through the phone and not the > desktop, or vice versa. It may help determine if it's an issue with > connectivity, the app itself, or otherwise. > > I can check on your membership of specific ring groups, as well. Can you > please tell me which site you should receive calls for? > > Thank you, > Aaron Worob > Network/Systems Administrator > *aaron.worob@thekey.com * > [image: TheKey] > > On Wed, 26 Apr at 3:45 PM , BrianBoxall > wrote: > Hi There, > > I emailed Thursday regarding an issue with 8x8. I have not received a > follow up. > > I am unable to receive calls directly through the client auto > attendant options. > > I am also not receiving calls through the client intake ring group. > > > > > Brian Boxall > > Client Success Manager > Direct 431 887 1785 > Office 204 489 6000 > > > TheKey.ca > > [image: TheKey] > > 228816:611100 > --=20 Brian Boxall Client Success Manager Direct 431 887 1785 Office 204 489 6000 TheKey.ca [image: TheKey] --000000000000a456e905fa42bee0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I must have missed that initial super fast response. Apologies! On Wed, Apr 26, 2023 at 2:52= =E2=80=AFPM Aaron Worob < itsuppo= rt@thekey.com > wrote: Hi Brian,=C2=A0 I found your previous ticket, and one of my team responded= 3 minutes later. The ticket remained in awaiting response until our ticket= ing system automatically closed it.=C2=A0 The response Cody sent was= :=C2=A0 Are you using 8x8 on your phone, or computer when this occurs? H= ave you tested it on other devices? I.E. if you're using the computer, = download the 8x8 app and test a call to see if it rings through the phone a= nd not the desktop, or vice versa. It may help determine if it's an iss= ue with connectivity, the app itself, or otherwise. I can check on your membership of specific ring groups, as= well. Can you please tell me which site you should receive calls for? Thank you, Aaron Worob Network/Systems Administrator aar= on.worob@thekey.com On Wed, 26 Apr at 3:45 PM , BrianBoxall < bboxall@homecareassistance.co= m > wrote: Hi There, I emailed Thursday regarding an issue with 8x8.=C2=A0 I have not recei= ved a follow up.=C2=A0 I am unable to receive calls directly through the client auto attendan= t=C2=A0options. I am also not receiving=C2=A0calls