This is a multipart message in MIME format. ------=_NextPart_000_037E_01DA2E84.CA6CA710 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable I am already on it and have asked Vashon to pull all info he can today. = Vashon has been connecting with Joe. I was willing to issue credit to = take care of this issue once we knew what they were agreeing too. = Clients=E2=80=99 daughter wants the below so we will do our best to = provide it.=20 =20 Thanks,=20 =20 =20 Lisa Barker=20 Manager, Accounts Receivable lisa.barker@thekey.com =20 =20 =20 =20 =20 From: Laszlo Kovacs =20 Sent: Thursday, December 14, 2023 11:53 AM To: Legal ; Vashon Palloo ; = Lisa Barker Cc: Dennis Fancy ; Timothy Thomas Subject: FW: Anne Kober Care - Accounting Errors =20 Legal =E2=80=93 FYI =20 Vashon/Lisa =E2=80=93 Please try your best to provide the requested = information below.=20 =20 Thanks, =20 From: Alice Knowlden >=20 Sent: Thursday, December 14, 2023 10:57 AM To: Dennis Fancy >; Vanja = Bezdrob >; = sspeirs@thekey.com ; = vashon.palloo@thekey.com ; = lisa.barker@thekey.com ; = laszlo.kovacs@thekey.com =20 Cc: Joe Step-Father >; = Sarah Knowlden > Subject: Anne Kober Care - Accounting Errors =20 Good morning all, =20 My name is Alice Knowlden, I am Anne Kober's daughter, and Joe Sayer's = step daughter. I was the one who initially researched home care for our = mum and spoke with Dennis Fancy regarding same. I was very impressed = with Dennis Fancy and he assured us that mum would get excellent care = and we could breathe easier. The care mum received was wonderful and we = have nothing but positive reviews for your care aids. =20 However, shortly after we started using your services, your company was = bought by The Key and all the accounting difficulties began. =20 Further to the emails I have been copied on, I am requesting the = following from The Key: =20 1. Copies of every single invoice, including the hours spent to make up = the total of that invoice, regarding Anne's care, since we started using = your company for home care; 2. Copies of every single receipt, with dates, showing what bank = account, Visa, or cheque that was used to resolve payments for invoices; 3. A copy of the spreadsheet you have provided Joe so I can cross = reference that against the invoices and receipts for payments; and=20 4. Copies of all email correspondence between The Key and Joe. =20 I will then be cross referencing all of the above with our bank = statements, visa statements, and email communications we have in our = records. There have been numerous instances of where we provided = instructions for where the invoices should be to be paid from at any = given time, yet frequent errors persisted where those instructions were = repeatedly not followed. As you may know, this resulted in The Key = overdrawing monies from Joe's account instead of the correct account and = resulting in overdraft fees. =20 There is a clear issue with the Key's Accounting depar