--00000000000058c30e060c7bf3d2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Legal =E2=80=93 FYI Vashon/Lisa =E2=80=93 Please try your best to provide the requested informa= tion below. Thanks, *From:* Alice Knowlden *Sent:* Thursday, December 14, 2023 10:57 AM *To:* Dennis Fancy ; Vanja Bezdrob ; sspeirs@thekey.com; vashon.palloo@thekey.com; lisa.barker@thekey.com; laszlo.kovacs@thekey.com *Cc:* Joe Step-Father ; Sarah Knowlden *Subject:* Anne Kober Care - Accounting Errors Good morning all, My name is Alice Knowlden, I am Anne Kober's daughter, and Joe Sayer's step daughter. I was the one who initially researched home care for our mum and spoke with Dennis Fancy regarding same. I was very impressed with Dennis Fancy and he assured us that mum would get excellent care and we could breathe easier. The care mum received was wonderful and we have nothing but positive reviews for your care aids. However, shortly after we started using your services, your company was bought by The Key and all the accounting difficulties began. Further to the emails I have been copied on, I am requesting the following from The Key: 1. Copies of every single invoice, including the hours spent to make up the total of that invoice, regarding Anne's care, since we started using your company for home care; 2. Copies of every single receipt, with dates, showing what bank account, Visa, or cheque that was used to resolve payments for invoices; 3. A copy of the spreadsheet you have provided Joe so I can cross reference that against the invoices and receipts for payments; and 4. Copies of all email correspondence between The Key and Joe. I will then be cross referencing all of the above with our bank statements, visa statements, and email communications we have in our records. There have been numerous instances of where we provided instructions for where the invoices should be to be paid from at any given time, yet frequent errors persisted where those instructions were repeatedly not followed. As you may know, this resulted in The Key overdrawing monies from Joe's account instead of the correct account and resulting in overdraft fees. There is a clear issue with the Key's Accounting department, which has caused pain and suffering for all of us. We also understand that we are not the only clients of The Key that have had these issues. It is very unfortunate that these errors occur, especially for a company whose sole clientele are the vulnerable elderly. I look forward to the prompt production of all of the documents I have requested above by no later than end of day, Friday, December 15, 2023. We hereby withdraw all authorizations previously given to withdraw money from any bank account (Joe's, Anne's, and Sarah's), credit card accounts, and pre-signed cheques. All appropriate invoices with the requested breakdowns of services will be paid forthwith. Please send those to me and Sarah Knowlden. Please also be advised that I am a Legal As