Hi Sharon
Thanks
Cathy Gerth
Case Manager
Home Care Assistance
15331- 16 Ave #352
Surrey, B.C. V4A 1R6
ph: (604) 560-8629
(778) 279-3634
fax: (778) 279-3635
website: *www.homecareassistancevancouver.ca
<http://homecareassistancevancouver.ca/>*
Review our Book Series <http://amzn.to/nmQKRn>
Read our Client Reviews <http://homecareassistance.com/reviews/>
https://www.youtube.com/watch?v=RX_4cCVybg8
On Fri, Oct 27, 2023 at 9:29 AM Sharon Speirs <sspeirs@thekey.com> wrote:
> Good morning all!
>
> There still seems to be some confusion with regard to caregiver vacation
> requests so I thought I would go over what we had decided on as a team so
> that going forward multiple people are not doing the work which is meant
> for one department.
> All caregiver days off and vacation should be accompanied by the vacation
> request form which must be sent to the appropriate scheduling manager to be
> approved. Scheduling managers own the schedule so it makes sense they own
> vacation requests. All vacation will be approved as long as it has the
> right amount of lead time, is not in black out periods or other team
> members are on vacation. We need to be reasonable.
>
> If a caregiver calls you for a day off or vacation request please inform
> them they must file the request with the form to the proper scheduler. If
> they do not have the form please take the time to send one to them.
>
> If you receive a vacation request via email please do not just forward
> please reply back to the caregiver that you have cc'd the scheduling
> manager for the caregivers client or clients for approval and they will get
> back to them. ( this teaches caregivers who they should be dealing with
> and that it has been looked at) it is then off your plate and lives with
> the scheduling team.
>
> Scheduling managers will inform the specific case manager of all vacation
> requests so that they are aware.
> Scheduling managers will update caregivers on the status of the request in
> a timely manner.
> Scheduling managers will inform the families that vacation has been filed
> and that they are working on a suitable replacement. ( there are times
> scheduling will prefer the CM calls family but they will ask CM
> individually to do that)
>
> Scheduling managers will ensure the replacement is scheduled and if
> orientation is needed it is scheduled and will inform the CM as well as
> inform the family. ( again some instances may require CM to call family)
>
> As we move into December all caregiver vacation should be put on the
> online caregiver tracker so we do not lose sight of it and we will look at
> it during status if required.
> If you have any questions or concerns with the above please give me a call
> Let's have a great Friday
> Sharon
>
> Sharon, Speirs
>
> Canadian Staffing Manager
>
> 778 279 3634
>
> TheKey.ca <https://thekey.ca/>
>
> [image: TheKey]
>
>
>
>
>
> --
> You received this message because you are subscribed to the Google Groups
> "Vancouver scheduling" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to homecareassistancescheduling+unsubscribe@thekey.com.
> To view this discussion on the web visit
> https://groups.google.com/a/thekey.com/d/msgid/homecareassistancescheduling/CALiAtcwyOQbNvzdaYPfR4K5vTQuH-PbpcVD%3D4-0fZBKzrzfCuw%40mail.gmail.com
> <https://groups.google.com/a/thekey.com/d/msgid/homecareassistancescheduling/CALiAtcwyOQbNvzdaYPfR4K5vTQuH-PbpcVD%3D4-0fZBKzrzfCuw%40mail.gmail.com?utm_medium=email&utm_source=footer>
> .
>