--00000000000086b852060206b971 Content-Type: multipart/alternative; boundary="00000000000086b84e060206b970" --00000000000086b84e060206b970 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Poulami, Can you send us that request , was it made via email? That is crucial for all of this. In addition, can you send us the email that the facility said that the POA was the payor please? thank you, On Thu, Aug 3, 2023 at 11:46=E2=80=AFAM Poulami Shah wrote: > Hi Sam, > > This request came from the facility Park Avenue Manor on Dec 29th, 2022 > and we started sending our caregivers, Later in April the facility said t= he > POA was the payor and I forwarded the payor's information to the accounts > department. Everything was discussed with our team and I do not have any > further information on this client. > *Best regards* > *Pauli Shah* > *Client Success Manager* > *Direct: 289-412-1441* > *Office: 905-337-1200* > > TheKey.ca > > [image: TheKey] > > > > On Thu, Aug 3, 2023 at 11:22=E2=80=AFAM Sam Naffaa > wrote: > >> Adding @Poulami Shah as she might know more >> about this client. >> Regards, >> Sam Naffaa, CMA >> 905.337.1288 >> *Please note my email has changed:* >> hcao.accounting@TheKey.com >> >> TheKey.com >> [image: TheKey] >> >> >> >> >> >> >> >> On Thu, Aug 3, 2023 at 11:18=E2=80=AFAM Ali Malik = wrote: >> >>> sorry correction, Sumira took over in March, so we need to know anythin= g >>> before then if you can provide any information you had when you were >>> submitting this case, would highly appreciate it. >>> >>> thank you, >>> >>> On Thu, Aug 3, 2023 at 11:14=E2=80=AFAM Ali Malik wrote: >>> >>>> Hey guys, >>>> >>>> Im adding Sam to this email, he might have more insight in regards to >>>> this case for billing from Jan-March as Sumira took it over in April. >>>> >>>> @Sam Naffaa Was there any communication >>>> made with the facility or anything at all regarding this case? They st= arted >>>> services in Jan. There is no contract on file and the facility is refu= sing >>>> to pay and the client wants to see documentation before they proceed t= o >>>> even talk about settlement. >>>> >>>> thank you >>>> >>>> >>>> >>>> On Thu, Aug 3, 2023 at 10:47=E2=80=AFAM Timothy Thomas = wrote: >>>> >>>>> Hi Gerard, >>>>> >>>>> We do not have a signed consent agreement for this client. The >>>>> operations team was told at the time by our HCL that the facility whe= re the >>>>> client resides would be paying for the services and subsequently bill= ing >>>>> the client. In April the facility told us that they would not be hand= ling >>>>> payment and to send the invoices to the POA Lisa. Unfortunately at th= at >>>>> time we did not request that a contract be signed and services contin= ued on >>>>> until May. >>>>> >>>>> We were only informed of the large outstanding balance due in May as = I >>>>> assume the billing department thought it was an institutional payer w= ith a >>>>> longer lead time. >>>>> >>>>> >>>>> On