Re: FW: Helen St. Pierre

--000000000000d60218060206ae6e Content-Type: multipart/alternative; boundary="000000000000d60216060206ae6d" --000000000000d60216060206ae6d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sam, This request came from the facility Park Avenue Manor on Dec 29th, 2022 and we started sending our caregivers, Later in April the facility said the POA was the payor and I forwarded the payor's information to the accounts department. Everything was discussed with our team and I do not have any further information on this client. *Best regards* *Pauli Shah* *Client Success Manager* *Direct: 289-412-1441* *Office: 905-337-1200* TheKey.ca [image: TheKey] On Thu, Aug 3, 2023 at 11:22=E2=80=AFAM Sam Naffaa wrote: > Adding @Poulami Shah as she might know more > about this client. > Regards, > Sam Naffaa, CMA > 905.337.1288 > *Please note my email has changed:* > hcao.accounting@TheKey.com > > TheKey.com > [image: TheKey] > > > > > > > > On Thu, Aug 3, 2023 at 11:18=E2=80=AFAM Ali Malik = wrote: > >> sorry correction, Sumira took over in March, so we need to know anything >> before then if you can provide any information you had when you were >> submitting this case, would highly appreciate it. >> >> thank you, >> >> On Thu, Aug 3, 2023 at 11:14=E2=80=AFAM Ali Malik = wrote: >> >>> Hey guys, >>> >>> Im adding Sam to this email, he might have more insight in regards to >>> this case for billing from Jan-March as Sumira took it over in April. >>> >>> @Sam Naffaa Was there any communication >>> made with the facility or anything at all regarding this case? They sta= rted >>> services in Jan. There is no contract on file and the facility is refus= ing >>> to pay and the client wants to see documentation before they proceed to >>> even talk about settlement. >>> >>> thank you >>> >>> >>> >>> On Thu, Aug 3, 2023 at 10:47=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> Hi Gerard, >>>> >>>> We do not have a signed consent agreement for this client. The >>>> operations team was told at the time by our HCL that the facility wher= e the >>>> client resides would be paying for the services and subsequently billi= ng >>>> the client. In April the facility told us that they would not be handl= ing >>>> payment and to send the invoices to the POA Lisa. Unfortunately at tha= t >>>> time we did not request that a contract be signed and services continu= ed on >>>> until May. >>>> >>>> We were only informed of the large outstanding balance due in May as I >>>> assume the billing department thought it was an institutional payer wi= th a >>>> longer lead time. >>>> >>>> >>>> On Thu, Aug 3, 2023 at 10:19=E2=80=AFAM wr= ote: >>>> >>>>> Good morning, >>>>> >>>>> >>>>> >>>>> Please see the response I received from Lisa Quesnelle regarding Hele= n >>>>> St. Pierre. Please forward me any and all paperwork as it does not ap= pear >>>>> that they will negotiate without seeing this. >>>>> >>>>> >>>>> >>>>> Gerard >>>>> >>>>> >>>>> >>>>> *From:* Lisa Quesnelle >>>>> *Sent:* Wednesday, August 2, 2023 2:09 PM >>>>> *To:* gerard.draetta@thekey.com >>>>> *Subject:* Re: Helen St. Pierre >>>>> >>>>> >>>>> >>>>> Good Afternoon Gerard, >>>>> >>>>> >>>>> >>>>> I appreciate receiving your email and your desire to settle this issu= e >>>>> amicably, as I am inclined to do the same. >>>>> >>>>> >>>>> >>>>> However, as previously requested, prior to engaging in any further >>>>> discussion, I require a copy of the contract that was executed prior = to >>>>> your company providing services. As I previously advised Ali, Ms. St. >>>>> Pierre's financial advisor has requested a copy of the signed contrac= t >>>>> before he will consider releasing funds. >>>>> >>>>> >>>>> >>>>> To be clear, I am unable to negotiate terms that have not been >>>>> previously agreed upon, nor can I understand the source of your purpo= rted >>>>> $96,000 claim without the contract. >>>>> >>>>> >>>>> >>>>> Once I am in receipt of the contract, I will be in a better position >>>>> for further discussions. >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> Thanks, >>>>> >>>>> Lisa >>>>> >>>>> >>>>> ------------------------------ >>>>> >>>>> *From:* gerard.draetta@thekey.com >>>>> *Sent:* Tuesday, August 1, 2023 1:50 PM >>>>> *To:* Lisa Quesnelle >>>>> *Subject:* Helen St. Pierre >>>>> >>>>> >>>>> >>>>> Lisa, >>>>> >>>>> >>>>> >>>>> Good afternoon, my name is Gerard A. Draetta and I am the Collection >>>>> Manger with TheKey. Ali Malik has brought me up to speed on the accou= nt of >>>>> Helen St. Pierre and has provided me with your contact information. I= t is >>>>> my understanding that you are in contact with the financial advisor f= or Ms. >>>>> St. Pierre and can help expedite a resolution relating to the outstan= ding >>>>> balance of approximately $96K. Our intentions have been and continue = to be >>>>> to resolve this matter amicably without the need for protracted litig= ation, >>>>> any help that you can provide would be greatly appreciated. >>>>> >>>>> >>>>> >>>>