HI Audra, I sent an email out to Ryan Alexiander ryan.alexander@vivtechnologies.com who was my contact last year when we needed to pull Payment summaries for Mavencare. It's odd that this inquiry came up as Andrew Coulombe was not on my list of clients to pull summaries for but again we were only pulling data from the date of acquisition forward. Thank you, Lito Delapena Manager Customer Contact & Collections Center
On
Tue, 8 Oct at 7:54 PM
, Audra Williams <audraw@thekey.com> wrote:
I’m sorry. I totally spaced on this. I can see what I can come up with.
Who have we contacted at VIV that is not responding?
Best,
Audra Williams
Director, Divisional Operations
(425) 757-7027
TheKey.com
On Tue, Oct 8, 2024 at 3:38 PM Timothy Thomas <tt@thekey.com> wrote:
Audra,
Are you able to track down the acquisition docs?
On Tue, Oct 8, 2024 at 6:08 PM Sophia Jantz <billing@thekey.com> wrote:
Hi Tim,
I wanted to circle back an see if you have been able to locate any of the payment information for this client for 2017-2022. The clients daughter is stating she needs this information for the CRA but we do not have access to those records to provide. Please advise how we can possibly proceed. Thank you for your time.
Respectfully, Sophia Jantz Billing Help Desk 866-226-1702 billing@thekey.com 8:00AM-5:00PM EST Monday-Friday
On
Tue, 8 Oct at 9:46 AM
, Sophia Jantz <billing@thekey.com> wrote:
Hi Tim,
I wanted to circle back an see if you have been able to locate any of the payment information for this client for 2017-2022. The clients daughter is stating she needs this information for the CRA but we do not have access to those records to provide. Please advise how we can possibly proceed. Thank you for your time.
Respectfully, Sophia Jantz Billing Help Desk 866-226-1702 billing@thekey.com 8:00AM-5:00PM EST Monday-Friday