--000000000000899377062396e210 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable As part of the acquisition we acquired the right to all of the historical client records. Audra, did we get a client data dump at the time of acquisition? On Thu, Oct 3, 2024 at 10:32=E2=80=AFAM Timothy Thomas wrot= e: > adding in @Audra Williams in case she may have some > contacts from the mavencare acquisition. > > @Steve Koyanagi As a part of our acquisition, was > Mavencare not required to maintain client records for a period of time? > > On Thu, Oct 3, 2024 at 1:00=E2=80=AFPM Lito Delapena = wrote: > >> HI Tim, >> >> Hoping you could assist or at least point us in the direction, we have a >> previous Mavencare/Toronto Client Andre Coulombe whose family is request= ing >> some aged payment information from 2017-2022. We have been succesful in >> providing them records from November 2022- current date as we have full >> access to Clear Care data along with what we billed out of Netsuite. >> >> We have attempted to contact MAvencare support to try and get any paymen= t >> information from them but have been unsuccsesful, We also tapped Timon t= o >> see if he had any information but he had no luck either. The clients >> daughter is stating she needs this information for the CRA but we do not >> have access to those records to provide. Please advise how we can possib= ly >> proceed >> >> Thank you, >> >> Lito Delapena >> Manager Customer Contact & Collections Center >> >> >> On Fri, 20 Sep at 1:45 PM , Genevieve Coulombe > genevieve.coulombe@cibc.com> wrote: >> Hi there, >> >> My father, Andre Coulombe, was a client of Mavencare/The Key since 2017. >> >> I would like to request the annual statement for his payments for each o= f >> these years. >> >> Thank you in advance. >> >> Genevi=C3=A8ve Coulombe (his daughter) >> >> >> >> This message, including attachments, is confidential and may be >> privileged. If you received this in error, please notify me by reply ema= il >> and delete this message. >> >> >> >> 960465:611100 >> > --000000000000899377062396e210 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable As part of the acquisition we acquired the right to a= ll of the historical client records. Audra, did we get a client data dump a= t the time of acquisition? On Thu, Oct 3, 2024 at 10:32=E2=80=AFAM Timothy T= homas < tt@thekey.com > wrote: = ad= ding in=C2=A0 @Audra Willi= ams =C2=A0in case she may have some contacts from the mavencare acquisit= ion. @Steve Koyanagi =C2=A0As a part of our acquisition, was Mavencare not = required to maintain client records for a period of time?=C2=A0 On= Thu, Oct 3, 2024 at 1:00=E2=80=AFPM Lito Delapena < billing@thekey.com > wrote: HI Tim, Hoping you could assist or at least point us in the direct= ion, we have a previous Mavencare/Toronto Client Andre Coulombe whose famil= y is requesting some aged payment information from 2017-2022. We have bee