--000000000000464aea061cd8214f Content-Type: multipart/alternative; boundary="000000000000464ae9061cd8214e" --000000000000464ae9061cd8214e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Bernice =E2=80=9CBunny=E2=80=9D Stein is a Westchester NY case, not Canada.= I=E2=80=99m thinking this is being confused with another client in Canada with the same name. Lisa Stein is her daughter and to my knowledge the OOP balance has not been satisfied. Kimberly Guerci Regional Director of Operations *Please note my email has changed:* kguerci@TheKey.com (347) 924-3304 TheKey.com [image: TheKey] On Tue, Jul 9, 2024 at 4:28=E2=80=AFPM Tammi Franzese wrote: > Hi Tim, > > Gerard sent this one to me originally. Sorry I didn't copy you in on my > replies. I'll be sure to do that for all Canadian collection issues in th= e > future. > > Gerard sent a demand to this person and it was 'signed' by Kim. Then the > local office received a letter from an attorney on behalf of Lisa > Stein, Bunny's daughter, alleging that the company was "double billing," > there was no balance due, and if we continued billing for past due amount= s > he would lodge a complaint. Collections and I met with the attorney a few > times and sent documentation and explanations showing that the balance wa= s > indeed outstanding. After providing clear evidence that the balance was > owed, I received an email from the attorney stating that they no longer > represent Ms. Stein on this matter. > > @Rachel Anderson-Capone , @Kimberly > Guerci can you please advise if this account is > still past due and, if so, by how much? I assume so. The last balance I > have is $43,171.21. > > Helen St. Pierre - another Canada collection matter - > Tim, we can also ask our Canadian attorneys if they would pursue Helen St= . > Pierre even though we don't have a signed contact. I know you were > disappointed when the collections firm I spoke with declined to take the > case. Balance $72,000. In the last communication we offered a 25% discoun= t > and she didn't reply. Lisa Stein informed the office in May that Ms. St. > Pierre has passed and that there was no outstanding balance. > > Tim, Liz, let me know what you think. > > *Sincerely,* > > *Tammi Franzese* > Senior Corporate Paralegal | > *TheKey*813.521.5269 > [image: TheKey] > > > On Tue, Jul 9, 2024 at 3:51=E2=80=AFPM Timothy Thomas wro= te: > >> This is the first I'm seeing a balance due for Bunny Stein. What happene= d >> on this account >> >> On Tue, Jul 9, 2024 at 3:38=E2=80=AFPM Tammi Franzese >> wrote: >> >>> Hi Liz, >>> >>> I'm exploring options for *any *collection matter in Canada with our >>> attorney since we haven't been able to pursue them other than to send >>> demand letters. >>> >>> Janet Young / Brechlin Chaplin is in Canada but has a lower balance due >>> - $10,874.56 >>> >>> Bernice "Bunny" Stein is in Canada, amount due - $43,171.21. >>> >>> Glad to chat about this further, just let me know. >>> >>> *S