--0000000000002e8831061cd660e9 Content-Type: multipart/alternative; boundary="0000000000002e8831061cd660e8" --0000000000002e8831061cd660e8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Gerard sent this one to me originally. Sorry I didn't copy you in on my replies. I'll be sure to do that for all Canadian collection issues in the future. Gerard sent a demand to this person and it was 'signed' by Kim. Then the local office received a letter from an attorney on behalf of Lisa Stein, Bunny's daughter, alleging that the company was "double billing," there was no balance due, and if we continued billing for past due amounts he would lodge a complaint. Collections and I met with the attorney a few times and sent documentation and explanations showing that the balance was indeed outstanding. After providing clear evidence that the balance was owed, I received an email from the attorney stating that they no longer represent Ms. Stein on this matter. @Rachel Anderson-Capone , @Kimberly Guerc= i can you please advise if this account is still past due and, if so, by how much? I assume so. The last balance I have is $43,171.21. Helen St. Pierre - another Canada collection matter - Tim, we can also ask our Canadian attorneys if they would pursue Helen St. Pierre even though we don't have a signed contact. I know you were disappointed when the collections firm I spoke with declined to take the case. Balance $72,000. In the last communication we offered a 25% discount and she didn't reply. Lisa Stein informed the office in May that Ms. St. Pierre has passed and that there was no outstanding balance. Tim, Liz, let me know what you think. *Sincerely,* *Tammi Franzese* Senior Corporate Paralegal | *TheKey*813.521.5269 [image: TheKey] On Tue, Jul 9, 2024 at 3:51=E2=80=AFPM Timothy Thomas wrote= : > This is the first I'm seeing a balance due for Bunny Stein. What happened > on this account > > On Tue, Jul 9, 2024 at 3:38=E2=80=AFPM Tammi Franzese > wrote: > >> Hi Liz, >> >> I'm exploring options for *any *collection matter in Canada with our >> attorney since we haven't been able to pursue them other than to send >> demand letters. >> >> Janet Young / Brechlin Chaplin is in Canada but has a lower balance due >> - $10,874.56 >> >> Bernice "Bunny" Stein is in Canada, amount due - $43,171.21. >> >> Glad to chat about this further, just let me know. >> >> *Sincerely,* >> >> *Tammi Franzese* >> Senior Corporate Paralegal | >> *TheKey*813.521.5269 >> [image: TheKey] >> >> >> On Tue, Jul 9, 2024 at 3:24=E2=80=AFPM wrote: >> >>> To confirm this is for Bunny Stein or Janet Young? >>> >>> >>> >>> *From:* Tammi Franzese >>> *Sent:* Tuesday, July 9, 2024 11:10 AM >>> *To:* Michelle Hudgins >>> *Cc:* eclark@thekey.com; Timothy Thomas ; Lito Delapena = >> lito.delapena@thekey.com>; ccartwright@thekey.com >>> *Subject:* Re: FW: Janet Young Correspondence >>> >>> >>> >>> Thank you, Michelle. >>> >>> >>> >>> Liz, we'll carefully review