--0000000000004e8ec1060a1e3cd3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Tim Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Tue, Nov 14, 2023 at 7:36=E2=80=AFAM Timothy Thomas wrot= e: > This has been corrected - all calls missed will go to voicemail, after > hours intakes will go to Karianne. > > On Mon, Nov 13, 2023 at 8:21=E2=80=AFPM Timothy Thomas wr= ote: > >> It shouldn=E2=80=99t be. I=E2=80=99ll have to run a trace on the call. L= et you know what >> happened tomorrow >> >> On Mon, Nov 13, 2023 at 6:48=E2=80=AFPM Chuck Terlesky >> wrote: >> >>> That's weird so did I.. >>> >>> On Mon, Nov 13, 2023 at 3:24=E2=80=AFPM Shawntel Sousa >>> wrote: >>> >>>> Hey, >>>> >>>> I thought frax wasn=E2=80=99t taking our calls anymore? >>>> >>>> Warm regards, >>>> Shawntel Sousa, LPN >>>> Client Success Manager >>>> Home Care Assistance/The Key >>>> >>>> Calgary Office number: (403) 301-3777 >>>> Winnipeg Office Number: (204) 489-6000 >>>> Mobile number: (403) 305-6588 >>>> >>>> >>>> ---------- Forwarded message --------- >>>> From: >>>> Date: Mon, Nov 13, 2023 at 3:16=E2=80=AFPM >>>> Subject: Frax | HCA CN CLG | Message/Transfer | Sue Cunnings >>>> To: >>>> >>>> >>>> Hello, >>>> >>>> Frax received a call for your business. I had the pleasure of speaking >>>> with the following Guest. If you have any questions, please contact >>>> Leader@FraxOutsourcing.com. >>>> >>>> *Frax Code: * HCA CN CLG >>>> *Date of Call: * 11/13/2023 >>>> *Time of Call: * 4:11 PM CST >>>> *Guest Name: * Sue Cunnings >>>> *Guest Phone #: * (403) 703-9398 >>>> *Callback Phone #: * (403) 703-9398 >>>> >>>> *Call Notes: * Sue Cunnings called in to speak to Dennis regarding the >>>> start of care for her Mom. I reached out to the office and transferred= her >>>> to Dennis for further assistance. >>>> *Transfer Outcome: * I spoke with the contact >>>> >>>> Thank you, >>>> Irene >>>> >>> >>> >>> -- >>> Chuck Terlesky B.A., CCPE >>> General Manager/Regional Caregiver Ambassador for Canada >>> >>> 403-301-3777 >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >>> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --0000000000004e8ec1060a1e3cd3 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Tim=C2=A0 Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care Assistance/Th= e Key Calgary Office number: (403) 301-3777 Winnipeg Office Numbe= r: (204) 489-6000 Mobile number: (403) 305-6588 On Tue, Nov 14, 2023 at 7:36=E2=80=AFAM Timothy Thomas < tt@thekey.com > wrote: This has been corrected - all calls missed will go= to voicemail, after hours intakes will go to Karianne. On Mon, Nov 13, = 2023 at 8:21=E2=80=AFPM Timothy Thomas < tt@thekey.com &