--000000000000ad1884060a1e8d07 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for looking into this. On Tue, Nov 14, 2023 at 8:13=E2=80=AFAM Shawntel Sousa = wrote: > Thanks Tim > Warm regards, > Shawntel Sousa, LPN > Client Success Manager > Home Care Assistance/The Key > > Calgary Office number: (403) 301-3777 > Winnipeg Office Number: (204) 489-6000 > Mobile number: (403) 305-6588 > > > On Tue, Nov 14, 2023 at 7:36=E2=80=AFAM Timothy Thomas wr= ote: > >> This has been corrected - all calls missed will go to voicemail, after >> hours intakes will go to Karianne. >> >> On Mon, Nov 13, 2023 at 8:21=E2=80=AFPM Timothy Thomas w= rote: >> >>> It shouldn=E2=80=99t be. I=E2=80=99ll have to run a trace on the call. = Let you know what >>> happened tomorrow >>> >>> On Mon, Nov 13, 2023 at 6:48=E2=80=AFPM Chuck Terlesky >>> wrote: >>> >>>> That's weird so did I.. >>>> >>>> On Mon, Nov 13, 2023 at 3:24=E2=80=AFPM Shawntel Sousa >>>> wrote: >>>> >>>>> Hey, >>>>> >>>>> I thought frax wasn=E2=80=99t taking our calls anymore? >>>>> >>>>> Warm regards, >>>>> Shawntel Sousa, LPN >>>>> Client Success Manager >>>>> Home Care Assistance/The Key >>>>> >>>>> Calgary Office number: (403) 301-3777 >>>>> Winnipeg Office Number: (204) 489-6000 >>>>> Mobile number: (403) 305-6588 >>>>> >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: >>>>> Date: Mon, Nov 13, 2023 at 3:16=E2=80=AFPM >>>>> Subject: Frax | HCA CN CLG | Message/Transfer | Sue Cunnings >>>>> To: >>>>> >>>>> >>>>> Hello, >>>>> >>>>> Frax received a call for your business. I had the pleasure of speakin= g >>>>> with the following Guest. If you have any questions, please contact >>>>> Leader@FraxOutsourcing.com. >>>>> >>>>> *Frax Code: * HCA CN CLG >>>>> *Date of Call: * 11/13/2023 >>>>> *Time of Call: * 4:11 PM CST >>>>> *Guest Name: * Sue Cunnings >>>>> *Guest Phone #: * (403) 703-9398 >>>>> *Callback Phone #: * (403) 703-9398 >>>>> >>>>> *Call Notes: * Sue Cunnings called in to speak to Dennis regarding >>>>> the start of care for her Mom. I reached out to the office and transf= erred >>>>> her to Dennis for further assistance. >>>>> *Transfer Outcome: * I spoke with the contact >>>>> >>>>> Thank you, >>>>> Irene >>>>> >>>> >>>> >>>> -- >>>> Chuck Terlesky B.A., CCPE >>>> General Manager/Regional Caregiver Ambassador for Canada >>>> >>>> 403-301-3777 >>>> >>>> TheKey.ca >>>> >>>> [image: TheKey] >>>> >>>> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.ca >> [image: TheKey] >> > --=20 Chuck Terlesky B.A., CCPE General Manager/Regional Caregiver Ambassador for Canada 403-301-3777 TheKey.ca [image: TheKey] --000000000000ad1884060a1e8d07 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tha= nks for looking into this. On Tue, Nov 14, 2023 at 8:13=E2=80=AFAM= Shawntel Sousa < ssousa@thekey.com > wrote: Thanks Tim=C2=A0 Warm regar