--000000000000d483b205e28b58ba Content-Type: text/plain; charset="UTF-8" Hi Isabelle, Thanks for working on this so promptly. Best, Taneshia Taneshia Persaud, RPN, GCP General Manager Home Care Assistance (HCA) & Mavencare Toronto 416-855-2333 On Tue., Jun. 28, 2022, 7:54 p.m. Isabelle La, wrote: > Hi Taneshia, > > Nice speaking with you about this earlier today and thank you for > flagging. The 8x8 Transition was determined for HCA Toronto and Mavencare > Toronto Teams only since that's the only locations where leadership (Tim) > had informed us of 8x8 phone migration. > > Regarding users Ali and Irin, I can add them as users now. However, that > begs the bigger question for Tim to answer when he returns and/or Sandra to > determine if the whole team in general should transition to 8x8 so that > communications internally can be smoother. If so, we'll have to be put in > touch with who will be managing that initiative and can scope out the > project and get it started. If we are not going to transition them to 8x8, > please let me know and we can put that aside for now. Either way, according > to Taneisha's request, we can add Ali & Irin. > > Ali & Irin, you will be receiving a welcome email from 8x8. You do not > need to "Setup/Activate Account" as prompted to do in that email. Instead, > use the links to download the 8x8 Work app to your laptop and/or work cell > phones. Once that is downloaded, login using your @thekey.com work email > address but instead of putting the Password in when prompted, please click > on the "LOGIN USING GOOGLE" link to activate the Single-Sign-On feature. It > will then prompt you to login using your work email address, go ahead and > enter that work email address again and this time enter your email account > password. (If prompted between Organizational GSuite account or Individual > Gmail account, please select the Organizational option) Complete the > multi-factor security authentication and then you should be logged in to > your 8x8 app. Please see a link to an earlier 8x8 training we did with the > HCA & Mavencare Toronto team if you'd like to learn about the phone app > features further. > > 8x8 PHONE APP TRAINING RECORDING VIDEO LINK > > > If you have any issues or questions, please let me know. > > > On Tue, Jun 28, 2022 at 2:31 PM Taneshia Persaud taneshia.persaud@thekey.com> wrote: > >> Hello Isabelle and Timothy, >> >> It occurred to me today that if caregivers/clients/families/facilities >> are calling for someone from finance, particularly Ali or Irin, how would >> we transfer them via 8x8? I wasn't sure if there was an interim solution >> since neither of them are setup on 8x8 currently. With Ali, for example, >> people would call the main office (416-855-2333) and then we would transfer >> to ext#321. I tried this today but it did not go through, and lost the >> caller. >> >> @Ali Malik and @Irin Eva (cc'd >> here) were past Mavencare employees, and do not need to be added to the >> call flow like HC