Re: 8x8 for TO Mavencare Finance Team

--000000000000c03f0205e28ac233 Content-Type: text/plain; charset="UTF-8" Hi Taneshia, Nice speaking with you about this earlier today and thank you for flagging. The 8x8 Transition was determined for HCA Toronto and Mavencare Toronto Teams only since that's the only locations where leadership (Tim) had informed us of 8x8 phone migration. Regarding users Ali and Irin, I can add them as users now. However, that begs the bigger question for Tim to answer when he returns and/or Sandra to determine if the whole team in general should transition to 8x8 so that communications internally can be smoother. If so, we'll have to be put in touch with who will be managing that initiative and can scope out the project and get it started. If we are not going to transition them to 8x8, please let me know and we can put that aside for now. Either way, according to Taneisha's request, we can add Ali & Irin. Ali & Irin, you will be receiving a welcome email from 8x8. You do not need to "Setup/Activate Account" as prompted to do in that email. Instead, use the links to download the 8x8 Work app to your laptop and/or work cell phones. Once that is downloaded, login using your @thekey.com work email address but instead of putting the Password in when prompted, please click on the "LOGIN USING GOOGLE" link to activate the Single-Sign-On feature. It will then prompt you to login using your work email address, go ahead and enter that work email address again and this time enter your email account password. (If prompted between Organizational GSuite account or Individual Gmail account, please select the Organizational option) Complete the multi-factor security authentication and then you should be logged in to your 8x8 app. Please see a link to an earlier 8x8 training we did with the HCA & Mavencare Toronto team if you'd like to learn about the phone app features further. 8x8 PHONE APP TRAINING RECORDING VIDEO LINK If you have any issues or questions, please let me know. On Tue, Jun 28, 2022 at 2:31 PM Taneshia Persaud wrote: > Hello Isabelle and Timothy, > > It occurred to me today that if caregivers/clients/families/facilities are > calling for someone from finance, particularly Ali or Irin, how would we > transfer them via 8x8? I wasn't sure if there was an interim solution since > neither of them are setup on 8x8 currently. With Ali, for example, people > would call the main office (416-855-2333) and then we would transfer to > ext#321. I tried this today but it did not go through, and lost the caller. > > @Ali Malik and @Irin Eva (cc'd > here) were past Mavencare employees, and do not need to be added to the > call flow like HCA TO for on-call, leads or recruitment related calls. > Nonetheless, if they both can be added as users so that we can transfer > calls internally, this would makes things more functional and > customer-friendly. > > If there's anything you need from my end to move this forward, please let > me know your thoughts on this. > > Thanks in advance f