--000000000000371fd306201e2916 Content-Type: multipart/alternative; boundary="000000000000371fd306201e2915" --000000000000371fd306201e2915 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, We will process this today. @Chuck Terlesky This invoice was sent via Coupa on 8/15, Chuck approved the invoice on 8/16 which was a Friday - an invoice cannot be approved and paid on the same day. @Timothy Thomas your team need to communicate to Jessica our process, we will always have this issue if she doesn't submit her invoices on time. On Tue, Aug 20, 2024 at 9:55=E2=80=AFAM Timothy Thomas wrot= e: > @Chuck Terlesky didn't someone confirm to you that > we would etransfer to Jessica? > > On Mon, Aug 19, 2024 at 6:13=E2=80=AFPM Jessica Groen > wrote: > >> Hi, >> >> I'm sorry I am not really understanding, and need assistance in >> understanding. The invoice was to be paid last Friday Aug 16th and I hav= e >> been told on several occasions that they are only paid out on Fridays ye= t I >> have received payments in the past on Mondays and even Thursdays. I have >> also frequently been told that processing time is 2 weeks but a couple >> months ago mine were adjusted to 3 days. My question is how did an >> invoice that was submitted on August 7th to be paid on August 16th not g= et >> to Chuck's coupa until Aug 15th for approval. >> >> Please forgive me as my frustration continues to grow with each email as >> I am expecting my pay on our scheduled pay dates. I have bills that are >> scheduled to come out on my pay dates and have a family to support and n= ot >> getting paid on the correct date has created several complications for m= e. >> >> I hope you can understand my frustration in this matter, and I do thank >> you for your time on this matter. >> >> On Mon, Aug 19, 2024 at 12:19=E2=80=AFPM wrote: >> >>> Hi Jessica, >>> >>> >>> >>> The open invoice will be paid this Friday. >>> >>> >>> >>> Thanks, >>> >>> >>> >>> >>> >>> *An Ly* >>> >>> *Accounts Payable Manager* >>> >>> an.ly@thekey.com >>> >>> *TheKey.com* >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> *From:* anotte.francois@thekey.com >>> *Sent:* Monday, August 19, 2024 10:42 AM >>> *To:* 'Chuck Terlesky' ; 'Hailey Nguyen' >> hailey.nguyen@thekey.com>; 'AP Invoices' ; >>> 'Coupa Support' ; 'Jessica Groen' >> jessica.groen1@thekey.com>; an.ly@thekey.com >>> *Cc:* 'Timothy Thomas' >>> *Subject:* RE: *Urgent*Missing Contractor Payment - Jessica Groen- >>> Calgary Canada >>> >>> >>> >>> + An >>> >>> >>> >>> *Anotte Francois * >>> >>> *Disbursements Sr. Director* >>> >>> *anotte.francois@thekey.com * >>> >>> [image: TheKey] >>> >>> >>> >>> >>> >>> *From:* Chuck Terlesky >>> *Sent:* Friday, August 16, 2024 5:46 PM >>> *To:* Hailey Nguyen ; AP Invoices >> ap-invoices@thekey.com>; Coupa Support ; >>> Jessica Groen >>> *Cc:* Timothy Thomas >>> *Subject:* *Urgent*Missing Contractor Payment - Jessica Groen- Calgary >>> Canada >>> >>> >>> >>> Hi, >>> >>> >>> >>> We need a payme