--0000000000000216be06201e3fed Content-Type: multipart/alternative; boundary="0000000000000216be06201e3fec" --0000000000000216be06201e3fec Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable From my understanding I was sending them in a timely manner. Please see attached. Thank you *Jessica Groen* *Scheduling Manager* *Calgary Office: *403-301-3777 *Winnipeg Office: *204-489-6000 *Direct Number:* 587-601-1560 [image: TheKey] On Tue, Aug 20, 2024 at 8:22=E2=80=AFAM Anotte Francois wrote: > Hi Tim, > > We will process this today. > > @Chuck Terlesky This invoice was sent via Coupa on > 8/15, Chuck approved the invoice on 8/16 which was a Friday - an invoice > cannot be approved and paid on the same day. @Timothy Thomas > your team need to communicate to Jessica our process, we > will always have this issue if she doesn't submit her invoices on time. > > On Tue, Aug 20, 2024 at 9:55=E2=80=AFAM Timothy Thomas wr= ote: > >> @Chuck Terlesky didn't someone confirm to you >> that we would etransfer to Jessica? >> >> On Mon, Aug 19, 2024 at 6:13=E2=80=AFPM Jessica Groen >> wrote: >> >>> Hi, >>> >>> I'm sorry I am not really understanding, and need assistance in >>> understanding. The invoice was to be paid last Friday Aug 16th and I ha= ve >>> been told on several occasions that they are only paid out on Fridays y= et I >>> have received payments in the past on Mondays and even Thursdays. I hav= e >>> also frequently been told that processing time is 2 weeks but a couple >>> months ago mine were adjusted to 3 days. My question is how did an >>> invoice that was submitted on August 7th to be paid on August 16th not = get >>> to Chuck's coupa until Aug 15th for approval. >>> >>> Please forgive me as my frustration continues to grow with each email a= s >>> I am expecting my pay on our scheduled pay dates. I have bills that are >>> scheduled to come out on my pay dates and have a family to support and = not >>> getting paid on the correct date has created several complications for = me. >>> >>> I hope you can understand my frustration in this matter, and I do thank >>> you for your time on this matter. >>> >>> On Mon, Aug 19, 2024 at 12:19=E2=80=AFPM wrote: >>> >>>> Hi Jessica, >>>> >>>> >>>> >>>> The open invoice will be paid this Friday. >>>> >>>> >>>> >>>> Thanks, >>>> >>>> >>>> >>>> >>>> >>>> *An Ly* >>>> >>>> *Accounts Payable Manager* >>>> >>>> an.ly@thekey.com >>>> >>>> *TheKey.com* >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> *From:* anotte.francois@thekey.com >>>> *Sent:* Monday, August 19, 2024 10:42 AM >>>> *To:* 'Chuck Terlesky' ; 'Hailey Nguyen' >>> hailey.nguyen@thekey.com>; 'AP Invoices' ; >>>> 'Coupa Support' ; 'Jessica Groen' >>> jessica.groen1@thekey.com>; an.ly@thekey.com >>>> *Cc:* 'Timothy Thomas' >>>> *Subject:* RE: *Urgent*Missing Contractor Payment - Jessica Groen- >>>> Calgary Canada >>>> >>>> >>>> >>>> + An >>>> >>>> >>>> >>>> *Anotte Francois * >>>> >>>> *Disbursements Sr. Director* >>>> >>>>