--0000000000005f8b900621b3a93b Content-Type: multipart/alternative; boundary="0000000000005f8b900621b3a93a" --0000000000005f8b900621b3a93a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We still have not heard back on this. The lack of customer service on this issue has been glaring. When will this be resolved? On Fri, Sep 6, 2024 at 8:35=E2=80=AFAM John Andrew Hawkins wrote: > Greetings Alexandre, > That wasn't the account that was requested to consolidate into. IF we are > going to go forward with 7-8597-6853 as the primary account number, I'll > need you to create full admin access to the account for myself and my oth= er > team members. In addition we will need to verify that we are all authoriz= ed > users on the account and that my boss Gabe is listed as the primary > account holder if you have an entry for it. > > Aaron Worob aaron.worob@thekey.com > Craig Ackerson craig.ackerson@thekey.com > Gabirel La it@thekey.com > John Hawkins jhawkins@thekey.com > Mark Warner mark.warner@thekey.com > > On Fri, Sep 6, 2024 at 8:05=E2=80=AFAM Alexandre Galipeau Alexandre.Galipeau@rci.rogers.com> wrote: > >> Hi John, >> >> >> >> All the lines were transferred under 1 account which is under the name H= OME >> CARE ASSISTANCE (MONTREAL) INC and account number : 7-8597-6853 >> >> >> >> I see 21 numbers under this account, when I log in under your profile, I >> do see all 21 lines and the august bill is available on the online porta= l. >> >> >> >> Regards. >> >> *Alexandre Galipeau* >> *Inside account Manager | **Gestionnaire de compte interne* >> >> Rogers for Business | Rogers service Affaires >> 800 de la Gaucheti=C3=A8re ouest, Bureau 4000 Montr=C3=A9al, Qu=C3=A9bec >> >> *m* 514.298 4755 *e* alexandre.galipeau@rci.rogers.com >> >> [image: Rogers for Business] [ima= ge: >> Rogers Service Affaires] >> >> >> >> >> >> >> >> >> >> >> >> *De :* John Andrew Hawkins >> *Envoy=C3=A9 :* 5 septembre 2024 17:42 >> *=C3=80 :* Alexandre Galipeau ; Chari= f >> Moustapha Mohamed >> *Cc :* Timothy Thomas ; Gabriel La ; Aaron >> Worob ; Craig Ackerson ; >> Mark Warner >> *Objet :* Rogers Account Issue >> >> >> >> Greetings Alexandre & Charif, >> >> We are lo longer able to access our cell numbers from the online portal. >> All lines show as disconnected on the online portal. Could you verify wh= ich >> account where our phone numbers reside? >> >> >> >> >> *John Hawkins *Senior System Administrator >> >> jhawkins@TheKey.com >> (503) 506-0992 >> >> [image: TheKey] >> >> >> >> >> ------------------------------ >> Canada's Largest and Most Reliable 5G Network >> >> This communication is confidential. We only send and receive email on th= e >> basis of the terms set out at https://www.rogers.com/emailnotice >> >> >> >> >> Le r=C3=A9seau 5G le plus =C3=A9tendu et le plus fiable au pays >> >> Ce message est confidentiel. Notre transmission et r=C3=A9ception de cou= rriels >> se fait strictement suivant les modalit=C3=A9s =C3=A9nonc=C3=A