--000000000000fbf6e7062172a788 Content-Type: multipart/alternative; boundary="000000000000fbf6e5062172a787" --000000000000fbf6e5062172a787 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Greetings Alexandre, That wasn't the account that was requested to consolidate into. IF we are going to go forward with 7-8597-6853 as the primary account number, I'll need you to create full admin access to the account for myself and my other team members. In addition we will need to verify that we are all authorized users on the account and that my boss Gabe is listed as the primary account holder if you have an entry for it. Aaron Worob aaron.worob@thekey.com Craig Ackerson craig.ackerson@thekey.com Gabirel La it@thekey.com John Hawkins jhawkins@thekey.com Mark Warner mark.warner@thekey.com On Fri, Sep 6, 2024 at 8:05=E2=80=AFAM Alexandre Galipeau wrote: > Hi John, > > > > All the lines were transferred under 1 account which is under the name HO= ME > CARE ASSISTANCE (MONTREAL) INC and account number : 7-8597-6853 > > > > I see 21 numbers under this account, when I log in under your profile, I > do see all 21 lines and the august bill is available on the online portal= . > > > > Regards. > > *Alexandre Galipeau* > *Inside account Manager | **Gestionnaire de compte interne* > > Rogers for Business | Rogers service Affaires > 800 de la Gaucheti=C3=A8re ouest, Bureau 4000 Montr=C3=A9al, Qu=C3=A9bec > > *m* 514.298 4755 *e* alexandre.galipeau@rci.rogers.com > > [image: Rogers for Business] [imag= e: > Rogers Service Affaires] > > > > > > > > > > > > *De :* John Andrew Hawkins > *Envoy=C3=A9 :* 5 septembre 2024 17:42 > *=C3=80 :* Alexandre Galipeau ; Charif > Moustapha Mohamed > *Cc :* Timothy Thomas ; Gabriel La ; Aaron > Worob ; Craig Ackerson ; > Mark Warner > *Objet :* Rogers Account Issue > > > > Greetings Alexandre & Charif, > > We are lo longer able to access our cell numbers from the online portal. > All lines show as disconnected on the online portal. Could you verify whi= ch > account where our phone numbers reside? > > > > > *John Hawkins *Senior System Administrator > > jhawkins@TheKey.com > (503) 506-0992 > > [image: TheKey] > > > > > ------------------------------ > Canada's Largest and Most Reliable 5G Network > > This communication is confidential. We only send and receive email on the > basis of the terms set out at https://www.rogers.com/emailnotice > > > > > Le r=C3=A9seau 5G le plus =C3=A9tendu et le plus fiable au pays > > Ce message est confidentiel. Notre transmission et r=C3=A9ception de cour= riels > se fait strictement suivant les modalit=C3=A9s =C3=A9nonc=C3=A9es dans l= =E2=80=99avis publi=C3=A9 =C3=A0 www.rogers.com/aviscourriel > > ------------------------------ > --000000000000fbf6e5062172a787 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Greetings=C2=A0Alexandre, That wasn't the account = that was requested to consolidate into. IF we are going to go forw