--00000000000055313d05ff083afb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks, Maria. As I mentioned in Slack, I will take care of this today as well as your other email. Do you want an update or should I just let Mel know? -C On Mon, Jun 26, 2023 at 2:14=E2=80=AFAM Maria Licoudis wrote: > Hello Cheryl, > > Would it be possible for you to speak to one of the sons, normally, > Philippe is the primary contact. I know that Denny is the one that wrote > the email, but normally I would call Philippe and if Philippe thinks it= =E2=80=99s > necessary, then I would speak to Denny. > The other son, Mark, is away in Greece. > Thank you so much, it=E2=80=99s a live in case, and the family is aware t= hat it > was very difficult to find a replacement. We had suggested hourly care in > the past with Philippe, for the shifts of Safuratu, but the family did no= t > want to do it. > The other caregiver, Pricilla, who works live in with Mrs Laporta is > working out extremely well. > Thank you so much, if you have any questions, let me know. > > *Maria Licoudis RN* > > *Client Success Manager* > > 514-907-5065 > > TheKey.ca > > [image: TheKey] > > > Begin forwarded message: > > *From:* Denny Laporta > *Date:* June 26, 2023 at 5:31:30 AM GMT+3 > *To:* Maria Licoudis RN , Melissa Caltagirone mcaltagirone@homecareassistance.com> > *Cc:* "Marc Laporta, Dr." , Philippe Laporta philippe.laporta@gmail.com> > *Subject:* *Caregiver inadequacy - a never event has occurred* > > =EF=BB=BF > > Hello Maria, > > > I understand that you are in Greece and wish you restful and surely > well-deserved holidays. I nevertheless feel compelled to share this recen= t > event with you as Care Manager of the Montreal Division of The Key, as it > relates to *caregiver mistreatment* towards our Mother. > > > I returned from a 5-day vacation this Thursday and looked over the home > camera system to see how our Mother (Lina) and Saferatu were doing, > especially that Lina had just recently recovered from a bout of > debilitating lumbar/rib cage pain which had lasted over 2 weeks and > complicated by delirium. This was obviously quite challenging for Lina as > well as our caregivers. In addition to our (the three sons) usual visits,= I > supervised Mom=E2=80=99s care during this period by phone and extra visit= s to > optimize her analgesia and mobility. > > > Last evening, Mom stayed in the living room when Saferatu went up to her > room at 9pm, leaving Lina alone for the rest of the evening and night. > During this time, Lina got up a few times, but once tried to go up the > stairs, only to choose instead to go to the adjacent kitchen where she > removed her pants and diaper in her usual dining chair - and she d*efecat= ed > on the chair*. Safuratu was only seen again around 6am the next morning. = *Yes, > Lina stayed 9 hours without supervision - seated in the living room ! * > > > When I asked Priscilla what was discussed at handover today, she