This is a multipart message in MIME format. ------=_NextPart_000_0589_01DAEE3F.1AA285E0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_058A_01DAEE3F.1AA285E0" ------=_NextPart_001_058A_01DAEE3F.1AA285E0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc I=E2=80=99ve already dug into this from when Tim engaged me earlier. = Please hold off. =20 From: Marc Atkinson =20 Sent: Wednesday, August 14, 2024 11:35 AM To: tt@thekey.com; Timon Page Cc: kristal.parris@thekey.com; eclark@thekey.com; = lito.delapena@thekey.com; clum@thekey.com Subject: Fwd: 146272 Susan "Sue" Pinder / Updating Payment Method - = [#885994] =20 Hi Tim and Timon, =20 Thank you both for confirming. We are also checking with our Payment = Applications specialists and hope to have this resolved soon. We will = get back to your office with a resolution. On Wed, 14 Aug at 12:19 PM , Timothy Thomas wrote:=20 Hi Liz.=20 =20 Are we still using Stripe? The local team has no involvement in this.=20 =20 Thanks.=20 Tim Thomas Head of Midwest & Canada Divisions | TheKey Mobile: 514.591.9387 =20 =20 =20 =20 On Wed, Aug 14, 2024 at 12:06=E2=80=AFPM Timon Page = > wrote: Hi Marc =20 No payments are being processed by my team. Sue Pinder was originally a = Mavencare client and we cannot locate the hard copies of the = documentation so we will have to re-do the paperwork. We will let you = know when this is done and uploaded to Clearcare. =20 Best regards, Timon Page=20 General Manager, Ontario=20 =09 Please note my email address has changed:=20 timon.page@thekey.com =20 Mobile: (437) 223-0841 TheKey.com=20 =20 =20 =20 =20 On Wed, Aug 14, 2024 at 10:53=E2=80=AFAM Marc Atkinson = > wrote: Hi Kristal and Timon, =20 Please reference the emails below regarding payments for Susan "Sue" = Pinder = (https://torontohca.clearcareonline.ca/clients/1000000000040435/). =20 After reviewing her account, it seems as if payments are being ran = through Stripe, using the client's credit card. Can your office please = confirm if your office is running these payments? Ideally, since we have = now transitioned into Versapay, we should be adding her credit card into = VP and set payments for autopay. Her card's expiration date is changing = at the end of this month to 09/27. =20 Please advise on this. Thank you! On Tue, 30 Jul at 3:59 PM , Jose Morales > wrote:=20 Hi Team, =20 Client 146272 Susan "Sue" Pinder =20 There is not payment method on file in Versapay. And there is no payment = information in clear care. Please provide a signed PAF or signed CCA = and we'll update Versapay with a payment method as advised. =20 =20 Thank you for your time=20 =20 Jose Morales Billing Help Desk Billing@thekey.com = 866-226-1702 W: TheKey.com=20 =20 =20 =20 =20 On Tue, 30 Jul at 7:06 AM , 146272 Susan Pinder C/ O Linda Creighton = > wrote:=20 Hello, The cc numbers have not changed. It is just the expiry date and I have = given that to you. There is nothing more to upda