OK just wanted to make sure I wasn't blocking anything
On Wed, Aug 13, 2025 at 6:05 PM Chuck Terlesky <cterlesky@thekey.com> wrote:
> Hi Emma,
>
> Yes, we saw these - this is a former client with a mental health history.
> We have been communicating in Salesforce about this client.
>
> Thanks again.
> Chuck
>
> On Wed, Aug 13, 2025 at 4:57 PM Emma Zumsen <emma.zumsen@thekey.com>
> wrote:
>
>> Hi Desiree and Chuck,
>>
>> Not sure if you're seeing these but Let me know if you need additional
>> support here.
>>
>> Emma
>>
>> ---------- Forwarded message ---------
>> From: Murray Gibbs <murray.gibbs@gmail.com>
>> Date: Wed, Aug 13, 2025 at 5:54 PM
>> Subject: Re: Thank you for reaching out to TheKey!
>> To: Emma Zumsen <emma.zumsen@thekey.com>
>> Cc: Desiree A. <desiree.aranjo@thekey.com>, Chandra <
>> jcgibbs1111@gmail.com>
>>
>>
>> I would like to finalize arrangements as soon as possible as the matter
>> is becoming urgent.
>> Could you please provide me with a plan tomorrow.
>> Best regards
>> Murray Gibbs
>>
>> On 13 Aug 2025, at 08:31, Murray Gibbs <murray.gibbs@gmail.com> wrote:
>>
>>
>> Would it be possible to have the same arrangement as previously with my
>> sister, but two visits per week might be sufficient?
>> Best regards
>> Murray Gibbs
>>
>>
>> On 6 Aug 2025, at 14:11, Emma Zumsen <emma.zumsen@thekey.com> wrote:
>>
>>
>> Hi Murray,
>>
>> We are grateful for the opportunity to help support you and your sister
>> again. I understand how difficult these moments can be but we are here to
>> help.
>>
>> We do have your information, Desiree (who is included on this email) will
>> be able to help manage your questions and next steps. She will follow up
>> shortly, but you can follow up directly with her via email as necessary.
>>
>> Be well,
>> Emma
>>
>> On Wed, Aug 6, 2025 at 2:41 PM 'Murray Gibbs murray.gibbs at gmail.com'
>> via Connect Email Distro <connect@thekey.com> wrote:
>>
>>> I believe that one of your colleagues just called me, I had to
>>> interrupt the call.
>>> It concerned my sister Liz ( Elizabeth Gibbs-Otteson) whom you treated
>>> last Autumn, Chantal and Joy seem to have been the persons responsible.
>>> It appears, sadly, that Liz may again require support.
>>> This matter is very sensitive at the moment and I would appreciate being
>>> able to communicate by e-mail although you could give me a number to which
>>> I could call.
>>> Would she be on your records?
>>> Best regards
>>> Murray Gibbs
>>>
>>> On 6 Aug 2025, at 12:32, TheKey <careadvisor@thekey.com> wrote:
>>>
>>>
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>
> --
> Chuck Terlesky B.A., CCPE
> General Manager
> Calgary, Alberta
>
> Calgary: 403-301-3777
>
> TheKey.ca <https://thekey.ca/>
>
> [image: TheKey]
>
>