--000000000000ce6975063c47319f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Emma, Yes, we saw these - this is a former client with a mental health history. We have been communicating in Salesforce about this client. Thanks again. Chuck On Wed, Aug 13, 2025 at 4:57=E2=80=AFPM Emma Zumsen wrote: > Hi Desiree and Chuck, > > Not sure if you're seeing these but Let me know if you need additional > support here. > > Emma > > ---------- Forwarded message --------- > From: Murray Gibbs > Date: Wed, Aug 13, 2025 at 5:54=E2=80=AFPM > Subject: Re: Thank you for reaching out to TheKey! > To: Emma Zumsen > Cc: Desiree A. , Chandra > > > > I would like to finalize arrangements as soon as possible as the matter i= s > becoming urgent. > Could you please provide me with a plan tomorrow. > Best regards > Murray Gibbs > > On 13 Aug 2025, at 08:31, Murray Gibbs wrote: > > =EF=BB=BF > Would it be possible to have the same arrangement as previously with my > sister, but two visits per week might be sufficient? > Best regards > Murray Gibbs > > > On 6 Aug 2025, at 14:11, Emma Zumsen wrote: > > =EF=BB=BF > Hi Murray, > > We are grateful for the opportunity to help support you and your sister > again. I understand how difficult these moments can be but we are here to > help. > > We do have your information, Desiree (who is included on this email) will > be able to help manage your questions and next steps. She will follow up > shortly, but you can follow up directly with her via email as necessary. > > Be well, > Emma > > On Wed, Aug 6, 2025 at 2:41=E2=80=AFPM 'Murray Gibbs murray.gibbs at gmai= l.com' > via Connect Email Distro wrote: > >> =EF=BB=BFI believe that one of your colleagues just called me, I had to = interrupt >> the call. >> It concerned my sister Liz ( Elizabeth Gibbs-Otteson) whom you treated >> last Autumn, Chantal and Joy seem to have been the persons responsible. >> It appears, sadly, that Liz may again require support. >> This matter is very sensitive at the moment and I would appreciate being >> able to communicate by e-mail although you could give me a number to whi= ch >> I could call. >> Would she be on your records? >> Best regards >> Murray Gibbs >> >> On 6 Aug 2025, at 12:32, TheKey wrote: >> >> =EF=BB=BF >> Thank you so much for your interest >> *GETTING STARTED >> >> | OUR SERVICES >> >> | LEARNING >> >> | ABOUT US >> * >> Hello, >> Thank you so much for your interest in TheKey! We are looking forward to >> learning more about you, your family and your care needs. A member of ou= r >> care team will be contacting you shortly. In the meantime, please take a >> moment to read about our unique approach to care, which improves the day= to >> day lives of our aging clients and ensures total peace of mind for their >> families. >> >> *Backed by Science, Experience and Expertise * >> Our proprietary *Balanced Care Method=C2=AE >> *is >> based on the research-backed lifestyles of the longest living populat