Re: Waterloo-Credit

Cheryl,

Can you provide me with Brad Clarke's phone number regarding Gordon
Williams please?

On Tue, Apr 30, 2024 at 2:38 PM Michelle Hudgins <
michelle.hudgins@thekey.com> wrote:

> Hello Cheryl,
>
> The reason for the inquiry is that the clients are terminated. I was not
> sure what the process was in Canada.
> I will follow up with the payments team.
> Thank you.
>
>
> On Tue, Apr 30, 2024 at 2:11 PM Cheryl Cartwright <ccartwright@thekey.com>
> wrote:
>
>> If you need me to then I can but I need to know what email address they
>> want it sent to. Seems strange though to credit someone back that way from
>> a company.
>>
>> On Tue, Apr 30, 2024 at 3:09 PM Cheryl Cartwright <ccartwright@thekey.com>
>> wrote:
>>
>>> Normally credits are issued by billing not by e-transfer.
>>>
>>> On Tue, Apr 30, 2024 at 3:09 PM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> Isn't that a function of the billing department?
>>>>
>>>> On Tue, Apr 30, 2024 at 1:49 PM Michelle Hudgins <
>>>> michelle.hudgins@thekey.com> wrote:
>>>>
>>>>> Who handles credits from your team? These credits need to be taken
>>>>> care of asap.
>>>>>
>>>>> On Tue, Apr 30, 2024 at 11:46 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>>
>>>>>> I can send a client an e-transfer, but I don't typically oversee
>>>>>> credits.
>>>>>>
>>>>>> On Tue, Apr 30, 2024 at 11:38 AM Michelle Hudgins <
>>>>>> michelle.hudgins@thekey.com> wrote:
>>>>>>
>>>>>>> Do you issue credits to the client?
>>>>>>>
>>>>>>> On Tue, Apr 30, 2024 at 10:21 AM Timothy Thomas <tt@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Michelle,
>>>>>>>>
>>>>>>>> Anything for Cheryl and I to do here or is collections handling
>>>>>>>> this?
>>>>>>>>
>>>>>>>> On Mon, Apr 29, 2024 at 9:21 AM Michelle Hudgins <
>>>>>>>> michelle.hudgins@thekey.com> wrote:
>>>>>>>>
>>>>>>>>> Hello,
>>>>>>>>>
>>>>>>>>> Below are the terminated clients that have credit on their
>>>>>>>>> accounts.
>>>>>>>>> The credit will need to be resolved prior to the first week of May.
>>>>>>>>>  Please let me know how this is handled.
>>>>>>>>>
>>>>>>>>> [image: image.png]
>>>>>>>>> Kind regards,
>>>>>>>>> *Michelle Hudgins*
>>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>>> Direct Line: 305-452-0760
>>>>>>>>> *michelle.hudgins@thekey.com <michelle.hudgins@thekey.com>*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Tim Thomas
>>>>>>>> Head of Canada Division
>>>>>>>> *Please note my email has changed:*
>>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>>> (514) 591-9387
>>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>> Tim Thomas
>>>>>> Head of Canada Division
>>>>>> *Please note my email has changed:*
>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>> (514) 591-9387
>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>
>>>>>
>>>>
>>>> --
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> *Please note my email has changed:*
>>>> tt@TheKey.com <tt@thekey.com>
>>>> (514) 591-9387
>>>> TheKey.ca <https://www.thekey.ca/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>