--000000000000de82fa061754ad15 Content-Type: multipart/alternative; boundary="000000000000de82f9061754ad14" --000000000000de82f9061754ad14 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Cheryl, The reason for the inquiry is that the clients are terminated. I was not sure what the process was in Canada. I will follow up with the payments team. Thank you. On Tue, Apr 30, 2024 at 2:11=E2=80=AFPM Cheryl Cartwright wrote: > If you need me to then I can but I need to know what email address they > want it sent to. Seems strange though to credit someone back that way fro= m > a company. > > On Tue, Apr 30, 2024 at 3:09=E2=80=AFPM Cheryl Cartwright > wrote: > >> Normally credits are issued by billing not by e-transfer. >> >> On Tue, Apr 30, 2024 at 3:09=E2=80=AFPM Timothy Thomas w= rote: >> >>> Isn't that a function of the billing department? >>> >>> On Tue, Apr 30, 2024 at 1:49=E2=80=AFPM Michelle Hudgins >> michelle.hudgins@thekey.com> wrote: >>> >>>> Who handles credits from your team? These credits need to be taken car= e >>>> of asap. >>>> >>>> On Tue, Apr 30, 2024 at 11:46=E2=80=AFAM Timothy Thomas wrote: >>>> >>>>> I can send a client an e-transfer, but I don't typically oversee >>>>> credits. >>>>> >>>>> On Tue, Apr 30, 2024 at 11:38=E2=80=AFAM Michelle Hudgins >>>> michelle.hudgins@thekey.com> wrote: >>>>> >>>>>> Do you issue credits to the client? >>>>>> >>>>>> On Tue, Apr 30, 2024 at 10:21=E2=80=AFAM Timothy Thomas >>>>>> wrote: >>>>>> >>>>>>> Hi Michelle, >>>>>>> >>>>>>> Anything for Cheryl and I to do here or is collections handling thi= s? >>>>>>> >>>>>>> On Mon, Apr 29, 2024 at 9:21=E2=80=AFAM Michelle Hudgins >>>>>> michelle.hudgins@thekey.com> wrote: >>>>>>> >>>>>>>> Hello, >>>>>>>> >>>>>>>> Below are the terminated clients that have credit on their account= s. >>>>>>>> The credit will need to be resolved prior to the first week of May= . >>>>>>>> Please let me know how this is handled. >>>>>>>> >>>>>>>> [image: image.png] >>>>>>>> Kind regards, >>>>>>>> *Michelle Hudgins* >>>>>>>> Senior Accounts Receivable Specialist >>>>>>>> Direct Line: 305-452-0760 >>>>>>>> *michelle.hudgins@thekey.com * >>>>>>>> >>>>>>>> >>>>>>>> TheKey.com >>>>>>>> [image: TheKey] >>>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> Tim Thomas >>>>>>> Head of Canada Division >>>>>>> *Please note my email has changed:* >>>>>>> tt@TheKey.com >>>>>>> (514) 591-9387 >>>>>>> TheKey.ca >>>>>>> [image: TheKey] >>>>>>> >>>>>> >>>>> >>>>> -- >>>>> Tim Thomas >>>>> Head of Canada Division >>>>> *Please note my email has changed:* >>>>> tt@TheKey.com >>>>> (514) 591-9387 >>>>> TheKey.ca >>>>> [image: TheKey] >>>>> >>>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> [image: TheKey] >>> >> --000000000000de82f9061754ad14 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Cheryl,=C2=A0 The reason for = t