--Apple-Mail-61D8770C-A6DD-4D3E-B398-ABB1F7E9A17C Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Tim - Can you talk to Salina and Gabrielle and discuss any issues associated with t= aking Canadian calls (zip codes?, French?) at Frax. Lets then regroup and= discuss options for future direction. =20 Ken > On Aug 3, 2022, at 4:31 PM, Timothy Thomas wrote: >=20 > =EF=BB=BF > Hi Alexa, >=20 > Current state, leads should be routed to each office and we will have our l= ocal care solutions team member take care of it. I can work with you to crea= te the distribution groups. >=20 > I'm not sure if FRAX will be coming to Canada so I will defer that questio= n to Angie. Our current on call system is made up of office staff and part t= imers who fill in on evenings and weekends. >=20 > Thanks > Tim >=20 >> On Wed, Aug 3, 2022 at 3:27 PM Alexa Graziani wrot= e: >> Hi Tim and Angie, >>=20 >> As part of the Canadian rebrand, we need a greater understanding of what t= he lead routing process for Canada will be operationalized. Will leads be ro= uted separately to intake emails/phone numbers for each office? Or will they= join the FRAX and 123 lead routing? This will be used to finish up the plan= for how we route calls and forms from the website. >>=20 >> Thanks,=20 >>=20 >> --=20 >> Alexa Graziani >> Senior Marketing Manager - Consumer Growth >> Please note my email has changed: >> agraziani@thekey.com >> (650) 416-1538 Ext. 181538 >> TheKey.com >> =20 >=20 >=20 > --=20 > Tim Thomas > Head of Canada Division > Please note my email has changed: > tt@TheKey.com > (514) 591-9387 > TheKey.com --Apple-Mail-61D8770C-A6DD-4D3E-B398-ABB1F7E9A17C Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Tim - Can you talk to Sa= lina and Gabrielle and discuss any issues associated with taking Canadian ca= lls (zip codes?, French?) at Frax. Lets then regroup and discus= s options for future direction. Ken On Aug 3, 2022, at 4:31 PM, Ti= mothy Thomas <tt@thekey.com> wrote: =EF=BB=BF Hi Alexa, Current state, leads should be routed to each office and we wi= ll have our local care solutions team member take care of it. I can work wit= h you to create the distribution groups. I'm not su= re if FRAX will be coming to Canada so I will defer that question to Angie. O= ur current on call system is made up of office staff and part timers who fil= l in on evenings and weekends. Thanks Tim= On Wed, Aug 3, 2022 at 3:27 PM Alexa Graziani < agraziani@thekey.com > wrote: Hi Tim and Angie, As part of the Canadian rebrand, we need a greater understandi= ng of what the lead routing process for Canada will be operationalized. Will= leads be routed separately to intake emails/phone numbers for each office? O= r will they join the FRAX and 123 lead routing? This will be used to finish u= p the plan for how we route calls and forms from the website. = Thanks, -- Alexa Graziani Senior Marketing