--00000000000099d9f405e55dfb8e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim/Salina, I sent you a meeting notice for Friday RE Canada & Frax. Thanks! GW On Wed, Aug 3, 2022 at 2:23 PM Ken Citron wrote: > Tim - > > Can you talk to Salina and Gabrielle and discuss any issues associated > with taking Canadian calls (zip codes?, French?) at Frax. Lets then > regroup and discuss options for future direction. > > Ken > > > On Aug 3, 2022, at 4:31 PM, Timothy Thomas wrote: > > =EF=BB=BF > Hi Alexa, > > Current state, leads should be routed to each office and we will have our > local care solutions team member take care of it. I can work with you to > create the distribution groups. > > I'm not sure if FRAX will be coming to Canada so I will defer that > question to Angie. Our current on call system is made up of office staff > and part timers who fill in on evenings and weekends. > > Thanks > Tim > > On Wed, Aug 3, 2022 at 3:27 PM Alexa Graziani > wrote: > >> Hi Tim and Angie, >> >> As part of the Canadian rebrand, we need a greater understanding of what >> the lead routing process for Canada will be operationalized. Will leads = be >> routed separately to intake emails/phone numbers for each office? Or wil= l >> they join the FRAX and 123 lead routing? This will be used to finish up = the >> plan for how we route calls and forms from the website. >> >> Thanks, >> >> -- >> Alexa Graziani >> Senior Marketing Manager - Consumer Growth >> * Please note my email has changed: * >> agraziani@thekey.com >> (650) 416-1538 Ext. 181538 >> TheKey.com >> [image: TheKey] >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > > --00000000000099d9f405e55dfb8e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim/Salina, I sent you a meeting notice for Friday RE Cana= da & Frax. Thanks! GW = = On Wed, Aug 3, 2022 at 2:23 PM Ken Citron < kcitron@thekey.com > wrote: Tim - Can y= ou talk to Salina and Gabrielle and discuss any issues associated with taki= ng Canadian calls (zip codes?, French?) at Frax. =C2=A0 =C2=A0Lets then reg= roup and discuss options for future direction. =C2=A0 Ken On Aug 3, 202= 2, at 4:31 PM, Timothy Thomas < tt@thekey.com > wrote: =EF=BB=BF Hi Alexa, = Current state, leads should be routed to each office and we = will have our local care solutions team member take care of it. I can work = with you to create the distribution groups. I'= m not sure if FRAX will be coming to Canada so I will defer that question t= o Angie. Our current on call system is made up of office staff and part tim= ers who fill in on evenings and weekends. Thanks Tim On Wed, Aug 3, 2022 at 3:27 PM Alexa Graziani < agraziani@thekey.com = > wrote: Hi Tim and Angie, As part of the Canadian r= ebrand, we need a greater understanding of what the lead routing process fo= r Canada