We still do not have all of the data from Wellsky for the Tableau reporting
refresh and do not have an ETA. We are continuing to monitor the situation,
but at this point we may not have systems updated until tomorrow.
I apologize for the delay.
Donny Deshotels
phone: 225-916-9227
VP of Data & Analytics
TheKey
On Sat, Aug 30, 2025, 10:21 AM Donny Deshotels <donny.deshotels@thekey.com>
wrote:
> Due to an issue at Wellsky, we have not yet loaded the clearcare data into
> the data lake. We are waiting on Wellsky to resolve this issue. Their
> current ETA is XX hours and then after that our dependent processes will
> take a few hours to complete (see details below).
>
> *What is the Impact?*
>
> *Tableau Reports:* SoCs, billed hours, revenue, active client / caregiver
> counts and other numbers related to Clearcare will still reflect
> yesterday's totals. *We were told the delay would be about 5-6 hours, but
> it looks like it may take longer. I'm estimating we will have things
> updated around 1pm PST. The Flash report is the first report to be updated.
> When you see the Flash, all other reports should be updated 1 hour later.*
>
> I will send out another update if we go later than 1pm PST.
>
> Donny Deshotels
> VP, Data and Analytics | *TheKey*
> *Mobile: 225.916.9227*
> [image: TheKey] <https://homecareassistance.com/>
>