Hello Joey,
I guess we may have to take that route, if he won't respond what else can
we do.
The client currently has a total balance of $13,708.19 due. Last payment
received was 3.26.2024.
I will see what my leadership says in regards to adding into outside
collections asap.
Thanks,
*John Janiga*
Collections Analyst 2
*john.janiga@thekey.com <john.janiga@thekey.com>*
*408-647-7538 *
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>
On Tue, May 7, 2024 at 2:00 PM Joey Taylor <joey.taylor@thekey.com> wrote:
> Hey John,
>
> The client put services on hold as of the end of April as he will be home
> with his wife for the next few months.
> Maybe the next step would be to email him saying we will get a collections
> agency involved if we do not hear from him by the end of week?
>
> Let me know,
>
>
>
> On Tue, May 7, 2024 at 1:46 PM John Janiga <john.janiga@thekey.com> wrote:
>
>> Hello Joey and Tim,
>>
>> I have received no response in regards to these open invoices.
>>
>> Not sure what else I can do here, except request a pause in services
>> until this is resolved.
>>
>> Please let me know your thoughts.
>>
>> If the client states these invoices are paid, we would need proof
>> provided as the payments team cannot locate e transfers.
>>
>> *John Janiga*
>> Collections Analyst 2
>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>> *408-647-7538 *
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>>
>> On Wed, May 1, 2024 at 2:11 PM John Janiga <john.janiga@thekey.com>
>> wrote:
>>
>>> Hello Dr. Abbas,
>>>
>>> We have not been able to locate the payments for these invoices shown
>>> below.
>>>
>>> If you do show these invoices as paid, would you kindly provide proof of
>>> e transfers clearing your bank account.
>>>
>>> I have attached copies of the open invoices to this email for your
>>> review.
>>>
>>> Invoice 11/28/2023 51219 Sasseville Rachel abbas.sadikot@mcgill.ca
>>> 12/28/2023 etrsf 1,182.25
>>> Invoice 12/12/2023 51396 Sasseville Rachel abbas.sadikot@mcgill.ca
>>> 01/11/2024 etrsf 886.06
>>> Invoice 01/23/2024 51894 Sasseville Rachel abbas.sadikot@mcgill.ca
>>> 02/22/2024 etrsf 886.06
>>>
>>> Please feel free to contact me if you have any questions or concerns.
>>>
>>> Thank you for your assistance in this matter.
>>>
>>> Best Regards,
>>> *John Janiga*
>>> Senior Accounts Receivable Specialist
>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>> *408-647-7538 *
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>>
>
> --
>
> Joey Taylor
>
> *Directeur Général/**General Manager*
>
> 514-907-5065
>
> TheKey.ca <https://thekey.ca/>
>
> [image: TheKey]
>