--0000000000004d44b20631aaac11 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Donny *Will Reid* Partner | TheKey Mobile: 513.707.2304 On Mon, Mar 31, 2025 at 3:32=E2=80=AFPM Donny Deshotels wrote: > To clarify, this scenario would fall into the May Incentive month. So, Ma= y > Incentive will monitor April Starts and be reported in June (around 15th = to > 19th) and paid out in June as well. > > If there is only 1 start and it is a long term start (shift after day 30) > and occurs before reporting date, the LT SOC % will be 100% and will earn= 2 > keys. > > The client does not have to be on service when payout occurs, just as lon= g > as they made it to day 31+ with a shift. > > Donny > VP, Data and Analytics > *225.916.9227 * > > > On Mon, Mar 31, 2025 at 12:51=E2=80=AFPM Will Reid wro= te: > >> Donny, >> I have a couple more questions Regarding the new retention metric. >> >> New Client starts on the 28th of April. 31 days later they are still a >> client and we had no other client starts, that team earned 2 keys correc= t? >> >> Same client scenario above. Even though this client start happened in >> April the payout would not hit until June due to the timing correct? >> The team still gets full payout if this same client, after qualifying 31 >> days, deactivates before incentive payout, correct? >> >> Thanks >> >> >> *Will Reid* >> >> Partner | TheKey >> >> Mobile: 513.707.2304 >> >> >> >> --0000000000004d44b20631aaac11 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Donny Will Reid Partner | TheKe= y = Mobile: 513.707.2304 On Mon, Mar 31, 2025 at 3:32=E2= =80=AFPM Donny Deshotels < = donny.deshotels@thekey.com > wrote: To clarify, this scenario w= ould fall into the May Incentive month. So, May Incentive will monitor Apri= l Starts and be reported in June (around 15th to 19th) and paid out in June= as well. If there is only 1 start and it is a lon= g term start (shift after day 30) and occurs before reporting date, the LT = SOC % will be 100% and will earn 2 keys. The clien= t does not have to be on service when payout occurs, just as long as they m= ade it to day 31+ with a shift. Donny VP, Data and Analytics <