--00000000000082705405edaf2104 Content-Type: multipart/alternative; boundary="00000000000082705305edaf2103" --00000000000082705305edaf2103 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Tim! On Thu, Nov 17, 2022 at 1:50 PM Timothy Thomas wrote: > FYI > > ---------- Forwarded message --------- > From: Isabelle La > Date: Thu, Nov 17, 2022 at 1:15 PM > Subject: Re: Answering Services > To: Timothy Thomas > Cc: Keith Moore > > > Hi Tim, > > Confirming that this has been updated so all unanswered calls will go to > the members of the respective ring group during business hours only. Plea= se > see the current members of each of these ring groups who would receive > voicemails: > > Client Inquiry: > [image: Screen Shot 2022-11-17 at 10.13.05 AM.png] > > Existing Client: > [image: Screen Shot 2022-11-17 at 10.13.30 AM.png] > > Caregivers: > [image: Screen Shot 2022-11-17 at 10.13.49 AM.png] > > Recruitment: > [image: Screen Shot 2022-11-17 at 10.14.08 AM.png] > > All Others: > [image: Screen Shot 2022-11-17 at 10.14.26 AM.png] > > > > > > > > > > > > > > > On Wed, Nov 16, 2022 at 7:35 AM Timothy Thomas wrote: > >> Thanks Isabelle. >> >> Could we please have the Ontario calls go to voicemail during business >> hours? Can you confirm who's on the distribution list for these voicemai= ls? >> >> On Tue, Nov 15, 2022 at 3:06 PM Isabelle La wrote: >> >>> Hi Tim, >>> >>> Ontario is forwarding to an answering service for all ring groups durin= g >>> business hours (902-453-8084). >>> Winnipeg is going to voicemail, no answering service during business >>> hours. >>> Calgary is going to voicemail, no answering service during business >>> hours. >>> Vancouver is going to voicemail, no answering service during business >>> hours. >>> >>> >>> >>> On Tue, Nov 15, 2022 at 11:30 AM Timothy Thomas wrote: >>> >>>> Hi Isabelle, >>>> >>>> I want to scale back the use of answering services in our offices. The >>>> experience is underwhelming for our clients and I'm thinking a simple >>>> voicemail box might be a better option. Just like we handle it in Mont= real. >>>> >>>> Could you please send me the IVR set ups for Ontario, Calgary Winnipeg= , >>>> and Vancouver so that I can adjust the call flow. After hours I'm ok >>>> leaving the services on but during the day I see no benefit. >>>> >>>> Thanks! >>>> >>>> -- >>>> Tim Thomas >>>> Head of Canada Division >>>> *Please note my email has changed:* >>>> tt@TheKey.com >>>> (514) 591-9387 >>>> TheKey.com >>>> [image: TheKey] >>>> >>> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.com >> [image: TheKey] >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > --=20 *Allison Brennan* *Care Manager* *Home Care Assistance - **Serving Oakville, Mississauga, Burlington, Waterloo & Wellington region* 375