--0000000000004ab50805edaf27c4 Content-Type: multipart/alternative; boundary="0000000000004ab50605edaf27c3" --0000000000004ab50605edaf27c3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Noted !!.. Thank you Tim. Regards, *Amrita Lekshmi Veena* *Staffing Manager* *Home Care Assistance - Serving Oakville, Mississauga, Burlington, Waterloo & Wellington region * 375 University Ave E, Waterloo, ON, N2K3M7 Tel: 519-954 2111 Ext. 104 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel: 905-337-1200 *Champions of Aging Well* *www.**H**o * *me Care Assistance Waterloo .ca www.HomeCareAssistanceGue= lph.ca* *www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca* Visit our Website Read our Mission Balanced Care Method On Thu, Nov 17, 2022 at 1:55 PM Allison Brennan wrote: > Thanks Tim! > > > > On Thu, Nov 17, 2022 at 1:50 PM Timothy Thomas wrote: > >> FYI >> >> ---------- Forwarded message --------- >> From: Isabelle La >> Date: Thu, Nov 17, 2022 at 1:15 PM >> Subject: Re: Answering Services >> To: Timothy Thomas >> Cc: Keith Moore >> >> >> Hi Tim, >> >> Confirming that this has been updated so all unanswered calls will go to >> the members of the respective ring group during business hours only. Ple= ase >> see the current members of each of these ring groups who would receive >> voicemails: >> >> Client Inquiry: >> [image: Screen Shot 2022-11-17 at 10.13.05 AM.png] >> >> Existing Client: >> [image: Screen Shot 2022-11-17 at 10.13.30 AM.png] >> >> Caregivers: >> [image: Screen Shot 2022-11-17 at 10.13.49 AM.png] >> >> Recruitment: >> [image: Screen Shot 2022-11-17 at 10.14.08 AM.png] >> >> All Others: >> [image: Screen Shot 2022-11-17 at 10.14.26 AM.png] >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> On Wed, Nov 16, 2022 at 7:35 AM Timothy Thomas wrote: >> >>> Thanks Isabelle. >>> >>> Could we please have the Ontario calls go to voicemail during business >>> hours? Can you confirm who's on the distribution list for these voicema= ils? >>> >>> On Tue, Nov 15, 2022 at 3:06 PM Isabelle La wrote: >>> >>>> Hi Tim, >>>> >>>> Ontario is forwarding to an answering service for all ring groups >>>> during business hours (902-453-8084). >>>> Winnipeg is going to voicemail, no answering service during business >>>> hours. >>>> Calgary is going to voicemail, no answering service during business >>>> hours. >>>> Vancouver is going to voicemail, no answering service during business >>>> hours. >>>> >>>> >>>> >>>> On Tue, Nov 15, 2022 at 11:30 AM Timothy Thomas wrote: >>>> >>>>> Hi Isabelle, >>>>> >>>>> I want to scale back the use of answering services in our offices. Th= e >>>>> experience is underwhelming for our clients and I'm thinking a simple >>>>> voicemail box might be a better option. Just like we handle it in Mon= treal. >>>>> >>>>> Could you please send me the IVR set ups for Ontario, Calgary >>>>> Winnipeg, and Vancouver so that I can adjust the call flow. After hou= rs I'm >>>>> ok leaving the services o