--00000000000045d05b05dc233abf Content-Type: multipart/alternative; boundary="00000000000045d05a05dc233abe" --00000000000045d05a05dc233abe Content-Type: text/plain; charset="UTF-8" Received and edited. Happy Friday, Jay Jay Skypeck *Regional Director Greater Boston* *445 Washington StreetWellesley, MA 02482617.910.6922* Jason.Skypeck@TheKey.com TheKey.com [image: TheKey] On Fri, Apr 8, 2022 at 12:36 AM Angie Markwell wrote: > I believe you may have received this and sharing again just in case. > Russell Kim needs help with LifeMatters and know you had been working on > this with Daniel so can you share your process asap. Thanks > > ---------- Forwarded message --------- > From: Lisa Larson > Date: Thu, Apr 7, 2022 at 12:09 PM > Subject: Re: Private Pay Pending Service Suspensions - Need Review and > Feedback > To: Gary Scott > Cc: David Durbin , Ken Citron , > Angie Markwell , Melissa Reyes melissa.reyes@homecareassistance.com>, Aileen Ruffin , > Brian Scott , Tad Smith , > Chen Xie , Nina Kani , > Rebecca Howe > > > + Rebecca. > > As a result of leaders working through this and the execution, I'd also > like to propose the following ASAP: > > > Understanding the caregiver impacts (i.e. counts, etc.) > > Alignment on change management/ messaging with Caregivers > - What this means for them personally, reassurance where we can, for an > additional assignment, etc.so we can avoid as many flips as possible to a > private relationship > - Reviewing current open positions within respective locals and placement > opportunities > > Operationalizing the roll-off plan of caregivers (i.e. Stop working as > of x date, etc.) > > While I don't think this will be difficult to do, I think it's critical to > have alignment on these topics. > > Gary, unless something is already planned already to work through this > with the Divisionals, I'll coordinate time so we are all on the same page > here. > > Lisa > > On Thu, Apr 7, 2022 at 8:01 AM Gary Scott wrote: > >> Leadership Team, >> >> >> >> Our > 30 day private pay client (PP) AR is currently $3.5M, including >> ~600 clients. Despite reaching out to many of these clients, we have only >> reduced our >30 active PP balance by $0.3M in the past two weeks, so we >> must be more aggressive in pursuing payment from these clients and/or >> suspending their service. >> >> >> >> Attached is a list of clients that are active, > 30 days past due, with >> an outstanding balance of > $500. The total client count is 428. Without >> immediate action to get their balance current, these clients will have >> their service suspended. We need you to immediately review this client >> list and let me know if there is a reason to make an exception to moving to >> service suspension due to some extenuating circumstance which we will >> review with Tad. >> >> >> >> The attached file includes notes that your team and/or my billing team >> have made. Some of the notes may be enough to warrant an exception, but in >> many cases we are simpl