--000000000000c4c6d005dc1d2377 Content-Type: multipart/alternative; boundary="000000000000c4c6cf05dc1d2376" --000000000000c4c6cf05dc1d2376 Content-Type: text/plain; charset="UTF-8" I believe you may have received this and sharing again just in case. Russell Kim needs help with LifeMatters and know you had been working on this with Daniel so can you share your process asap. Thanks ---------- Forwarded message --------- From: Lisa Larson Date: Thu, Apr 7, 2022 at 12:09 PM Subject: Re: Private Pay Pending Service Suspensions - Need Review and Feedback To: Gary Scott Cc: David Durbin , Ken Citron , Angie Markwell , Melissa Reyes , Aileen Ruffin , Brian Scott , Tad Smith , Chen Xie , Nina Kani , Rebecca Howe + Rebecca. As a result of leaders working through this and the execution, I'd also like to propose the following ASAP: > Understanding the caregiver impacts (i.e. counts, etc.) > Alignment on change management/ messaging with Caregivers - What this means for them personally, reassurance where we can, for an additional assignment, etc.so we can avoid as many flips as possible to a private relationship - Reviewing current open positions within respective locals and placement opportunities > Operationalizing the roll-off plan of caregivers (i.e. Stop working as of x date, etc.) While I don't think this will be difficult to do, I think it's critical to have alignment on these topics. Gary, unless something is already planned already to work through this with the Divisionals, I'll coordinate time so we are all on the same page here. Lisa On Thu, Apr 7, 2022 at 8:01 AM Gary Scott wrote: > Leadership Team, > > > > Our > 30 day private pay client (PP) AR is currently $3.5M, including ~600 > clients. Despite reaching out to many of these clients, we have only > reduced our >30 active PP balance by $0.3M in the past two weeks, so we > must be more aggressive in pursuing payment from these clients and/or > suspending their service. > > > > Attached is a list of clients that are active, > 30 days past due, with an > outstanding balance of > $500. The total client count is 428. Without > immediate action to get their balance current, these clients will have > their service suspended. We need you to immediately review this client > list and let me know if there is a reason to make an exception to moving to > service suspension due to some extenuating circumstance which we will > review with Tad. > > > > The attached file includes notes that your team and/or my billing team > have made. Some of the notes may be enough to warrant an exception, but in > many cases we are simply indicating our collection attempts or noting that > the client said they would pay. Please use the Service Suspend Date column > to indicate a requested exception by entering "No" where you feel we should > not move forward with the suspend process, and ensure an explanation for > why we should not suspend is included in the Note / Exception Details > column. > > > > I need your feedback by