--000000000000fc79b30617033175 Content-Type: multipart/alternative; boundary="000000000000fc79b20617033174" --000000000000fc79b20617033174 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Michelle I do not think we owe the client that outstanding credit as the mistake came from billing in overcharging and it was supposed to be reversed. I know that we did send them a wire transfer and it was all sorted out and the client's daughter was happy. We do not owe them this credit as the services were never rendered - it was a mistake on billing and it did not get reversed. Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] ---------- Forwarded message --------- From: Cathy Gerth Date: Fri, Apr 26, 2024 at 10:21=E2=80=AFAM Subject: Fwd: URGENT PETTICREW* To: Sharon Speirs Here is the other part *Cathy Gerth* *Client Success Manager * *Direct: 778-403-6148* *Office:* 778-279-3634 Email: cgerth@thekey.com [image: TheKey] ---------- Forwarded message --------- From: Ali Malik Date: Tue, May 30, 2023 at 7:41=E2=80=AFAM Subject: URGENT PETTICREW* To: Cathy Gerth Cc: Carolina Orosa Hi Cathy, It looks like PettiCrew was overcharged alot for past week on PAD. Im going to work on refunding this asap. Can you reach out to the client to see if they can accept cheque or etransfer back? Instead of charging $720.72 we charged $7207.20. I want to correct this right away. I can call the client if you like? thank you [image: image.png] --=20 *Ali Malik* Manager - Financial Operations --000000000000fc79b20617033174 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Michelle I do not think we owe the client that outs= tanding credit as the mistake came from billing in overcharging and it was = supposed to be reversed. I know that we did send them a wire transfer and i= t was all sorted out and the client's daughter was happy. We do not owe= them this credit as the services were never rendered - it was a mistake on= billing and it did not get reversed. Sharon Sharon, Speirs General Manager Vancouv= er, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca =C2=A0= =C2=A0 <= /