--0000000000001570a9061703b016 Content-Type: multipart/alternative; boundary="0000000000001570a8061703b015" --0000000000001570a8061703b015 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Sharon for your prompt response. I will have this taken care of with Gerard. On Fri, Apr 26, 2024 at 1:25=E2=80=AFPM Sharon Speirs = wrote: > Hi Michelle > I do not think we owe the client that outstanding credit as the mistake > came from billing in overcharging and it was supposed to be reversed. I > know that we did send them a wire transfer and it was all sorted out and > the client's daughter was happy. We do not owe them this credit as the > services were never rendered - it was a mistake on billing and it did not > get reversed. > Sharon > > Sharon, Speirs > > General Manager > > Vancouver, BC > > Office: 778.279.3634 > > sspeirs@thekey.com > > TheKey.ca > > [image: TheKey] > > > > > > > > ---------- Forwarded message --------- > From: Cathy Gerth > Date: Fri, Apr 26, 2024 at 10:21=E2=80=AFAM > Subject: Fwd: URGENT PETTICREW* > To: Sharon Speirs > > > Here is the other part > *Cathy Gerth* > *Client Success Manager * > *Direct: 778-403-6148* > *Office:* 778-279-3634 > Email: cgerth@thekey.com > > [image: TheKey] > > > > > > > > ---------- Forwarded message --------- > From: Ali Malik > Date: Tue, May 30, 2023 at 7:41=E2=80=AFAM > Subject: URGENT PETTICREW* > To: Cathy Gerth > Cc: Carolina Orosa > > > Hi Cathy, > > It looks like PettiCrew was overcharged alot for past week on PAD. Im > going to work on refunding this asap. Can you reach out to the client to > see if they can accept cheque or etransfer back? > > Instead of charging $720.72 we charged $7207.20. I want to correct this > right away. I can call the client if you like? > > thank you > > > [image: image.png] > > -- > *Ali Malik* > Manager - Financial Operations > > --0000000000001570a8061703b015 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Sharon for your prompt response.=C2=A0 I wil= l have this taken care of with Gerard.=C2=A0 = On Fri, Ap= r 26, 2024 at 1:25=E2=80=AFPM Sharon Speirs < sspeirs@thekey.com > wrote: Hi Michelle I do not thin= k we owe the client that outstanding credit as the mistake came from billin= g in overcharging and it was supposed to be reversed. I know that we did se= nd them a wire transfer and it was all sorted out and the client's daug= hter was happy. We do not owe them this credit as the services were never r= endered - it was a mistake on billing and it did not get reversed. Sharon Sharon, Speirs General Manager = Vancouver, BC= Office: 778.279.3634 sspeirs@thekey.com Th= eKey.ca =C2=A0=C2=A0 <span style=3D"font-size:11pt;font-family:Arial;color= :rgb(0,0