--000000000000a0beb0061a4fa2af Content-Type: multipart/alternative; boundary="000000000000a0beae061a4fa2ad" --000000000000a0beae061a4fa2ad Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Joey, I connected with Tim right now and he'd like us to send a formal letter to the client. Are you able to send the attached to the client? Let me know if any questions/if you'd like to discuss further. Thanks, all. On Tue, Jun 4, 2024 at 9:23=E2=80=AFAM Joey Taylor = wrote: > Hey Steve, > > Pierre Jeanniot is the client. > Michael is the caregiver who was supposed to resign but we believe got > spooked. > Sunday is the caregiver who we believe they solicited. > Adeoye is the caregiver they attempted to solicit and called our team to > advise. > > Please let me know the next steps as I would like to solve this amicably > and get our revenue back > > > On Tue, Jun 4, 2024 at 11:14=E2=80=AFAM Steve Koyanagi > wrote: > >> Can you send us the docs this particular client and the caregivers signe= d >> and then we can go from there? Thanks. >> >> Steve Koyanagi >> Assistant General Counsel >> * Please note my email has changed: * >> skoyanagi@thekey.com >> 650-722-6476 >> TheKey.com >> [image: TheKey] >> >> >> On Tue, Jun 4, 2024 at 8:01=E2=80=AFAM Timothy Thomas wr= ote: >> >>> Hi, >>> >>> I would like to discuss our options with respect to the email below. >>> >>> ---------- Forwarded message --------- >>> From: Joey Taylor >>> Date: Tue, Jun 4, 2024 at 10:58=E2=80=AFAM >>> Subject: Pierre Jeanniot >>> To: Timothy Thomas , Maria Licoudis >> > >>> >>> >>> Good Morning, >>> >>> The client has been reducing hours for the last few months by cutting a >>> day. They started at 7 days and went down to 3. Now, they want to get r= id >>> of the remaining 3 days (they made up a lie about the caregiver getting= an >>> "executive position"). >>> >>> Maria had been calling non-stop and the assistant Susan has been >>> ignoring her. I guess yesterday, she got spooked by all the calls and >>> panicked that we found out. The caregiver in the afternoon emailed us t= hat >>> he was no longer taking that job and can now work his schedule. >>> >>> This morning, one of the caregivers we had offered for the client (to >>> replace the caregiver above) called the office and said that Susan call= ed >>> him and asked him to come work privately. He advised the office as per = his >>> consent. >>> >>> Finally, there is a 3rd caregiver who used to work with that client ove= r >>> the weekends that we also believe was taken to work privately. We had >>> called him yesterday to offer him another job but he said he is in scho= ol. >>> >>> Not sure how we should confront Susan and if the family is aware and if >>> they should be involved? >>> -- >>> >>> Joey Taylor >>> >>> *Directeur G=C3=A9n=C3=A9ral/**General Manager* >>> >>> 514-907-5065 >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my