--00000000000055c822061a5000aa Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Steve!! Yes, will do!! I'm going to wait until Wednesday when we officially have no more shifts with the client to send it. On Fri, Jun 7, 2024 at 12:53=E2=80=AFPM Steve Koyanagi wrote: > Joey, > > I connected with Tim right now and he'd like us to send a formal letter t= o > the client. Are you able to send the attached to the client? Let me know = if > any questions/if you'd like to discuss further. > > Thanks, all. > > On Tue, Jun 4, 2024 at 9:23=E2=80=AFAM Joey Taylor wrote: > >> Hey Steve, >> >> Pierre Jeanniot is the client. >> Michael is the caregiver who was supposed to resign but we believe got >> spooked. >> Sunday is the caregiver who we believe they solicited. >> Adeoye is the caregiver they attempted to solicit and called our team to >> advise. >> >> Please let me know the next steps as I would like to solve this amicably >> and get our revenue back >> >> >> On Tue, Jun 4, 2024 at 11:14=E2=80=AFAM Steve Koyanagi >> wrote: >> >>> Can you send us the docs this particular client and the caregivers >>> signed and then we can go from there? Thanks. >>> >>> Steve Koyanagi >>> Assistant General Counsel >>> * Please note my email has changed: * >>> skoyanagi@thekey.com >>> 650-722-6476 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Tue, Jun 4, 2024 at 8:01=E2=80=AFAM Timothy Thomas w= rote: >>> >>>> Hi, >>>> >>>> I would like to discuss our options with respect to the email below. >>>> >>>> ---------- Forwarded message --------- >>>> From: Joey Taylor >>>> Date: Tue, Jun 4, 2024 at 10:58=E2=80=AFAM >>>> Subject: Pierre Jeanniot >>>> To: Timothy Thomas , Maria Licoudis >>> mlicoudis@thekey.com> >>>> >>>> >>>> Good Morning, >>>> >>>> The client has been reducing hours for the last few months by cutting = a >>>> day. They started at 7 days and went down to 3. Now, they want to get = rid >>>> of the remaining 3 days (they made up a lie about the caregiver gettin= g an >>>> "executive position"). >>>> >>>> Maria had been calling non-stop and the assistant Susan has been >>>> ignoring her. I guess yesterday, she got spooked by all the calls and >>>> panicked that we found out. The caregiver in the afternoon emailed us = that >>>> he was no longer taking that job and can now work his schedule. >>>> >>>> This morning, one of the caregivers we had offered for the client (to >>>> replace the caregiver above) called the office and said that Susan cal= led >>>> him and asked him to come work privately. He advised the office as per= his >>>> consent. >>>> >>>> Finally, there is a 3rd caregiver who used to work with that client >>>> over the weekends that we also believe was taken to work privately. We= had >>>> called him yesterday to offer him another job but he said he is in sch= ool. >>>> >>>> Not sure how we should confront Susan and if the family is aware and i= f >>>> they should be involved? >>>> -- >>>> >>>> Joey Taylor >