Re: QuickBooks - Urgent!! - [#382487]

Thank you

On Mon, Jul 31, 2023 at 7:47 AM Tim Thomas <tthomas@thekey.com> wrote:

> Fine with me and I suspect Aaron would be done by then.
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> *Tim Thomas Sr.*
> *514: 726 7647*
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> tthomas@thekey.com
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> On Jul 31, 2023, at 10:38 AM, Sumira Suthesan <sumira.suthesan@thekey.com>
> wrote:
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> Hi Tim,
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> Yes, that works for me.  I need to use QB around 3pm today, is that okay?
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> Thanks,
> Sumira
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> On Mon, Jul 31, 2023 at 7:28 AM Tim Thomas <tthomas@thekey.com> wrote:
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>> Anytime after 1 p.m. EST is fine with me.  Sumira, Ali…does that work for
>> you also?
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>> <PastedGraphic-1.tiff>
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>> *Tim Thomas Sr.*
>> *514: 726 7647*
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>> tthomas@thekey.com
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>> On Jul 31, 2023, at 10:12 AM, Aaron Worob <itsupport@thekey.com> wrote:
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>> Hi Team,
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>> I am able to connect to the Quickbooks server, and was able to restore
>> the Windows explorer. However, we are seeing the trouble repeat when the
>> computer is rebooted. I need to do some research into the issue, as Windows
>> is not providing a clear cause with any sort of logging or error messages.
>> With the computer back up and running, I do not want to interrupt the flow
>> of your work. Is there a good time later today that I could spend an hour
>> or so troubleshooting with the computer?
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>> Thank you,
>> Aaron Worob
>> Network/Systems Administrator
>> *aaron.worob@thekey.com <aaron.worob@thekey.com>*
>> [image: TheKey] <https://homecareassistance.com/>
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>> On Mon, 31 Jul at 9:40 AM , TimThomas <tthomas@homecareassistance.com>
>> wrote:
>> Hello Aaron,
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>> We have a urgent problem with the QuickBooks computer. I can’t get pass
>> the login screen.
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>> After I enter the login password, the screen goes black.  I have rebooted
>> the pc several times and tried again but the problem remains.
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>> Can you look into it as soon as possible?
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>> *Tim Thomas Sr.*
>> *514: 726 7647*
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>> tthomas@thekey.com
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>> 382487:611100
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