--000000000000248be50601cd89e1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Aaron, If you have time, you can connect to the system right now. I will need QB for the entire day tomorrow. Thanks, Sumira On Mon, Jul 31, 2023 at 12:06=E2=80=AFPM Aaron Worob = wrote: > Hi Team, > > Thank you for providing a good time to take a look at the computer. I did > some digging and found several required startup items disabled, most > related to the Graphics Processor and Microsoft services. Since Quickbook= s > was open I did not want to risk losing any data. Please let me know if > there is another good time I can connect to the system, or if the compute= r > needs to be restarted in the interim. > > Thank you, > Aaron Worob > Network/Systems Administrator > *aaron.worob@thekey.com * > [image: TheKey] > > On Mon, 31 Jul at 11:03 AM , Sumira Suthesan > wrote: > Thank you > > On Mon, Jul 31, 2023 at 7:47=E2=80=AFAM Tim Thomas w= rote: > >> Fine with me and I suspect Aaron would be done by then. >> >> >> >> *Tim Thomas Sr.* >> *514: 726 7647* >> >> tthomas@thekey.com >> >> >> >> >> >> >> On Jul 31, 2023, at 10:38 AM, Sumira Suthesan >> wrote: >> >> Hi Tim, >> >> Yes, that works for me. I need to use QB around 3pm today, is that okay= ? >> >> Thanks, >> Sumira >> >> On Mon, Jul 31, 2023 at 7:28=E2=80=AFAM Tim Thomas = wrote: >> >>> Anytime after 1 p.m. EST is fine with me. Sumira, Ali=E2=80=A6does tha= t work >>> for you also? >>> >>> >>> >>> *Tim Thomas Sr.* >>> *514: 726 7647* >>> >>> tthomas@thekey.com >>> >>> >>> >>> >>> >>> >>> On Jul 31, 2023, at 10:12 AM, Aaron Worob wrote: >>> >>> Hi Team, >>> >>> I am able to connect to the Quickbooks server, and was able to restore >>> the Windows explorer. However, we are seeing the trouble repeat when th= e >>> computer is rebooted. I need to do some research into the issue, as Win= dows >>> is not providing a clear cause with any sort of logging or error messag= es. >>> With the computer back up and running, I do not want to interrupt the f= low >>> of your work. Is there a good time later today that I could spend an ho= ur >>> or so troubleshooting with the computer? >>> >>> Thank you, >>> Aaron Worob >>> Network/Systems Administrator >>> *aaron.worob@thekey.com * >>> [image: TheKey] >>> >>> On Mon, 31 Jul at 9:40 AM , TimThomas >>> wrote: >>> Hello Aaron, >>> >>> We have a urgent problem with the QuickBooks computer. I can=E2=80=99t = get pass >>> the login screen. >>> >>> After I enter the login password, the screen goes black. I have >>> rebooted the pc several times and tried again but the problem remains. >>> >>> Can you look into it as soon as possible? >>> >>> >>> >>> >>> *Tim Thomas Sr.* >>> *514: 726 7647* >>> >>> tthomas@thekey.com >>> >>> >>> >>> >>> >>> >>> >>> >> 382487:611100 > --000000000000248be50601cd89e1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Aaron,=C2=A0 If you have time, you c= an connect to the system r