----==_mimepart_64c806294c549_1e32ab337ab76a01053917d Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Team,=C2=A0 Thank you for providing a good time to take a look at = the computer. I did some digging and found several required startup items= disabled, most related to the Graphics Processor and Microsoft services.= Since Quickbooks was open I did not want to risk losing any data. Please= let me know if there is another good time I can connect to the system, o= r if the computer needs to be restarted in the interim.=C2=A0 Than= k you, Aaron Worob Network/Systems Administrator aaron.worob@thekey.co= m = = On Mon, 31 Jul at 11:03 AM , Sumira Suthesan wrote: Thank you = = = On Mon, Jul 31, 2023 at 7:47=E2=80=AFAM Tim Thomas = wrote: = = Fine with me and I suspect Aaron would be done by then. = = = Tim Thomas Sr. = = = 514: 726 7647 = = tthomas@thekey.com = = = = = = = = = = = On Jul 31, 2023, at 10:38 AM, Sumira Suthesan wrote: = = Hi Tim, = Yes, that works for me.=C2=A0 I need to use QB around 3pm today, is that= okay? = = Thanks, = Sumira = = = On Mon, Jul 31, 2023 at 7:28=E2=80=AFAM Tim Thomas = wrote: = = Anytime after 1 p.m. EST is fine with me.=C2=A0 Sumira, Ali=E2=80=A6doe= s that work for you also? = = Tim Thomas Sr. = = = 514: 726 7647 = = tthomas@thekey.com = = = = = = = = = = = On Jul 31, 2023, at 10:12 AM, Aaron Worob wrote: = = = = Hi Team,=C2=A0 = = I am able to connect to the Quickbooks server, and was able to restore t= he Windows explorer. However, we are seeing the trouble repeat when the c= omputer is rebooted. I need to do some research into the issue, as Window= s is not providing a clear cause with any sort of logging or error messag= es. With the computer back up and running, I do not want to interrupt the= flow of your work. Is there a good time later today that I could spend a= n hour or so troubleshooting with the computer? = = = = = Thank you, = Aaron Worob = Network/Systems Administrator = aaron.worob@thekey.com = = = = = On Mon, 31 Jul at 9:40 AM , TimThomas = wrote: Hello Aaron, = = We have a urgent problem with the QuickBooks computer. I can=E2=80=99t g= et pass the login screen. = = After I enter the login password, the screen goes black.=C2=A0 I have re= booted the pc several times and tried again but the problem remains. = = Can you look into it as soon as possible? = = = = Tim Thomas Sr. = = = 514: 726 7647 = = tthomas@thekey.com ----==_mimepart_64c806294c549_1e32ab337ab76a01053917d Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Team,=C2=A0 Thank you for providing a good time to take a look at th= e computer. I did some digging and found several required startup items d= isabled, most related to the Graphics Processor and Microsoft services. S= ince Quickbooks was open I did not want to risk losing any data. Please l= et me know if there is another good time I can connect to the system, or = if the computer needs to be restarted in the i