--000000000000db056a062f888fa2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Do you want me to temporarily add the ap-invoices email as an alias to your account so you can login and access the account? You might also be able to update the multi factor authentication email On Tue, Mar 4, 2025 at 12:47=E2=80=AFPM Trish Nguyen wrote: > > Hi John, > > I do not have the information. Below is what we received and we clicked > on the View Bill to take us to the portal. The screenshot I sent earlier > was as far as I can get to. > Your Rogers Business bill is now available - Need PDF invoice for > processing > R > Rogers > reported via email > 16 days ago (Sun, 16 Feb 2025 at 7:45 AM) > > To:utility_rent@thekey.com > View your Rogers bill now > > . > [image: Your online bill is ready.] > > Business Self-Serve > > Thanks for choosing online billing. Your Rogers bill is now ready. > *Please note:* If you have more than one business account number linked > to your profile, each bill needs to be paid separately. The amount below = is > a consolidated amount (for one or more business account numbers). > [image: Here are your billing details:] > Current Bill(s) Total: $495.43 > Required payment date: Mar 06, 2025 > [image: View bill] > > Need help understanding your bill? No problem. > Find the answers you=E2=80=99re looking for here > > . > Do more from your Business Self Service account > You can do much more than just view your bill, you can also: > =E2=80=A2 Pay your bill > =E2=80=A2 Check your account balance > =E2=80=A2 Update your account information > =E2=80=A2 View bill details > =E2=80=A2 View your data usage > If you received this message in error, or would like to discuss your > account, contact our Small Business Specialist > . > > On Tue, 4 Mar at 11:39 AM , Utility and Rent Support utility_rent@thekey.com> wrote: > Which account and what account number is this for? > > On Tue, Mar 4, 2025 at 11:36=E2=80=AFAM Trish Nguyen > wrote: > >> Please take a look at ticket #1060136 >> raised by Rogers ( >> notifications@rci.rogers.com). >> >> Hi John, >> >> We are unable to pull the invoice due the ap-invoices@thekey.com is no >> longer an active email. Please access and provide a copy of the bill so >> avoid payment delay. >> >> Thanks, >> >> >> >> >> >> Timothy Thomas >> added a private note >> 11 days ago (Fri, 21 Feb 2025 at 3:40 PM) >> >> Notified to:"Trish Nguyen" , "TheKey IT >> Support" >> @TheKey IT Support took over the management of >> this Rogers account. They should have what you need. >> >> On Sun, 16 Feb at 7:45 AM , Rogers wrote: >> View your Rogers bill now >> . >> >> [image: Your online bill is ready.] >> >> Business Self-Serve >> >> Thanks for choosing online billing. Your Rogers bill is now ready. >> *Please note:* If you have more than one business account number linked >> to your profile, each bill needs to be paid separately. The amount below= is >> a consolidated amount (for one or more busin