--00000000000049f80905f152926b Content-Type: multipart/alternative; boundary="00000000000049f80705f152926a" --00000000000049f80705f152926a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi June, Its clearly outlined in the care plan, I am not sure if they can see that in their key app. I have spoken to the care team( Ibeh and Akashdeep) and explained the same but the team of caregivers are new hires and all of them haven't gotten through the orientation yet. We had to deploy them ASAP as we didn't have enough caregivers in Oakville and Burlington. Thanks for calling and making sure that they are following the careplan. Best regards, Pauli On Mon., Jan. 2, 2023, 19:30 June Lapointe, wrote: > I have spoken to Tobby, Ibeh and Akashdeep explaining that if they cannot > redirect the client, they must safely get other clients out of her way an= d > that this is not just an observation shift. > > I'm sure any redirection suggestions will be helpful to coach them going > forward. > > Sincerely, > *June Lapointe* > Home Care Assistance > On-call Manager > Office: 519-954-2111 > Direct Line: 519-954-2113 > > > On Mon, Jan 2, 2023 at 7:15 PM Matt Vijayan wrote: > >> Hi Team >> >> I won't be able to attend the GTA meeting tomorrow as I have a conflict. >> I will catch up with Amanda on this matter in our coaching call at 10.00= AM. >> Thank you. >> >> Best regards, >> >> Matt >> >> Matt Vijayan, B.Sc., MBA, CCPE >> Director of Sales, Canada >> *Please note my email has changed:* >> mvijayan@TheKey.com >> >> TheKey.com >> [image: TheKey] >> >> >> On Mon, Jan 2, 2023 at 6:46 PM Timothy Thomas wrote: >> >>> Lets review on the am call tomorrow. >>> >>> On Mon, Jan 2, 2023 at 10:25 AM Amanda Ilines >>> wrote: >>> >>>> Please see email below about client we just started at park Ave. They >>>> aren=E2=80=99t happy with the interventions put in place for their res= ident with >>>> behaviours. >>>> >>>> What training are we providing our caregivers on dealing with >>>> responsive behaviours? >>>> >>>> Maybe this is something we can have a meeting about as a lot of the >>>> clients we are picking up are those with behaviours living in retireme= nt. >>>> >>>> ---------- Forwarded message --------- >>>> From: Shannon Rach >>>> Date: Sun, Jan 1, 2023 at 3:23 PM >>>> Subject: Fwd: Companion services needed >>>> To: Amanda Ilines , Leah Brakewell >>> leah.brakewell@springliving.ca>, Jasmeet Dhillon >>> Jasmeet.dhillon@springliving.ca> >>>> >>>> >>>> Hi Amanda, >>>> >>>> Can you please re read Lisa's email with regards to the type of >>>> companion services HSP requires? >>>> >>>> The caregivers that are coming are only sitting in the lobby. They do >>>> follow her in the hallway. But there is no intervention. She continue= s to >>>> be aggressive and lash out on our staff and residents. >>>> >>>> We need someone that will attend to her requests quickly, intervene so >>>> there is no aggressive or physical harm to our residents and sta