--000000000000d07b6e05f1512cac Content-Type: multipart/alternative; boundary="000000000000d07b6c05f1512cab" --000000000000d07b6c05f1512cab Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I have spoken to Tobby, Ibeh and Akashdeep explaining that if they cannot redirect the client, they must safely get other clients out of her way and that this is not just an observation shift. I'm sure any redirection suggestions will be helpful to coach them going forward. Sincerely, *June Lapointe* Home Care Assistance On-call Manager Office: 519-954-2111 Direct Line: 519-954-2113 On Mon, Jan 2, 2023 at 7:15 PM Matt Vijayan wrote: > Hi Team > > I won't be able to attend the GTA meeting tomorrow as I have a conflict. = I > will catch up with Amanda on this matter in our coaching call at 10.00AM. > Thank you. > > Best regards, > > Matt > > Matt Vijayan, B.Sc., MBA, CCPE > Director of Sales, Canada > *Please note my email has changed:* > mvijayan@TheKey.com > > TheKey.com > [image: TheKey] > > > On Mon, Jan 2, 2023 at 6:46 PM Timothy Thomas wrote: > >> Lets review on the am call tomorrow. >> >> On Mon, Jan 2, 2023 at 10:25 AM Amanda Ilines >> wrote: >> >>> Please see email below about client we just started at park Ave. They >>> aren=E2=80=99t happy with the interventions put in place for their resi= dent with >>> behaviours. >>> >>> What training are we providing our caregivers on dealing with responsiv= e >>> behaviours? >>> >>> Maybe this is something we can have a meeting about as a lot of the >>> clients we are picking up are those with behaviours living in retiremen= t. >>> >>> ---------- Forwarded message --------- >>> From: Shannon Rach >>> Date: Sun, Jan 1, 2023 at 3:23 PM >>> Subject: Fwd: Companion services needed >>> To: Amanda Ilines , Leah Brakewell >> leah.brakewell@springliving.ca>, Jasmeet Dhillon >> Jasmeet.dhillon@springliving.ca> >>> >>> >>> Hi Amanda, >>> >>> Can you please re read Lisa's email with regards to the type of >>> companion services HSP requires? >>> >>> The caregivers that are coming are only sitting in the lobby. They do >>> follow her in the hallway. But there is no intervention. She continues= to >>> be aggressive and lash out on our staff and residents. >>> >>> We need someone that will attend to her requests quickly, intervene so >>> there is no aggressive or physical harm to our residents and staff. >>> >>> I notice on your schedule it does not indicate this. It states follow >>> in hallway. Keep distance. Toilet assistance. However intervention is >>> required to reduce risk to our team and co residents. This was the who= le >>> point of have a one to one. >>> >>> If this is not a possible request of your team please let me know. Or >>> if you require further discussion please let me know. >>> >>> Thank you, >>> >>> Shannon Rach, Executive Director >>> Park Avenue Manor >>> C: 289-962-1603 >>> Shannon.rach@springliving.ca >>> >>> ------------------------------ >>> *From:* Poulami Shah >