--000000000000b5db5705f32b3ac7 Content-Type: multipart/alternative; boundary="000000000000b5db5605f32b3ac6" --000000000000b5db5605f32b3ac6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Good Morning!! This issue has been resolved. Winston Park was in outbreak and we had to use new caregivers to cover multiple lines of shifts. However, while assigning new caregivers we ask them to wear scrubs for their shifts. This issue was brought to attention yesterday. We made sure that all the caregivers going in are wearing proper uniforms and name tags. All caregivers who didn=E2=80=99t had the name tag and uniform are asked to com= e to the office before the next shift. This will be strictly monitored moving forward. Thanks On Thu, Jan 26, 2023 at 8:59 AM Timothy Thomas wrote: > Good morning Kathryn and Amrita, > > Hope you're both doing well. > > Regarding this issue at Winston Park where our caregiver wore a sweater > and track pants to work - what are your thoughts around correcting this > type of issue moving forward? Are we ensuring that they have scrubs befor= e > we assign them work in facilities? Do they receive any type of careplan o= r > FAQ on the facility beforehand? If not, lets build one. > > Thanks > > ---------- Forwarded message --------- > From: Beth Sparrow > Date: Tue, Jan 24, 2023 at 5:32 PM > Subject: Service Level Intervention Waterloo - The Village of Winston Par= k > To: mvijayan@thekey.com , amirone@thekey.com amirone@thekey.com>, tt@homecareassistance.com , > beth.sparrow@thekey.com > > > Hello Timothy Thomas, > > There is a Service Level Intervention needed on the following account. > Please see the details below and respond within the intervention of what > steps have been taken to remediate the relationship and whether it has be= en > brought back to "Resolved and saved". Closing out of this intervention ca= n > be done by documenting the steps in the "Status of relationship" field an= d > marking the referral relationship status as "Resolved and saved" or > "Resolved but lost". > > Please see the link here: a0c7V00000Bjsy7QAB > > > Referral Account: The Village of Winston Park > > Referral Account Owner: Beth Sparrow > > Status of the Referral Partner Relation: > > Office: Waterloo > > Category: Senior Community > > SAP Account? Yes > > Last First Time Client Start Date: Fri Dec 30 00:00:00 GMT 2022 > > Client Starts - Last 12 months: 6.0 > > Starts T&E Client %: 33.3333 > > > -- > > Timothy Thomas > Head of Canada Division > Home Care Assistance > Office: 514-907-5065 > Fax: 514-221-4265 > 4464 Ste Catherine West > > Westmount, QC, H3Z1R7 > > HomeCareAssistanceMontreal.ca > --- > Read Our Testimonials > > We Are Hiring! > > > Champions of Longevity > --=20 *Amrita Lekshmi Veena* *Staffing Manager* *Home Care Assistance - Serving Oakville, Mississauga, Burlington, Waterloo & Wellington region * 375 University Ave E, Waterloo, ON, N2K3M7 Tel: 519-954 2111 Ext. 104 Old Bronte Rd, S