--00000000000072780605f32ca2a7 Content-Type: multipart/alternative; boundary="00000000000072780405f32ca2a6" --00000000000072780405f32ca2a6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, As Amrita said, there was a quick response to the complaint's Uniform & Name Tags, but we did have several staff without them. It's important to note, homes that have a Retirement and LTC attached fall under the LTC Resident Bill of Rights and the RHRA Retirement home bill of rights. In LTC, staff MUST wear a name tag to identify themselves to the Residents. This is a compliance issue that they can be cited for by the ministry. It's common knowledge that ministry inspectors catch this 1st when they arrive for inspections. This Outbreak at Winston Park has been going on since Oct. 1,700+ Staffing hours. Due to the Outbreak, we can't go in for quality assurance checks nor in person conversations for damage control. The other major part of this complaint was about a specific caregiver who was put on the do not send list. On Thu, Jan 26, 2023 at 9:04 AM Amrita Veena wrote: > Hi Tim, > > Good Morning!! > > > This issue has been resolved. Winston Park was in outbreak and we had to > use new caregivers to cover multiple lines of shifts. However, while > assigning new caregivers we ask them to wear scrubs for their shifts. > > This issue was brought to attention yesterday. We made sure that all the > caregivers going in are wearing proper uniforms and name tags. All > caregivers who didn=E2=80=99t had the name tag and uniform are asked to c= ome to the > office before the next shift. This will be strictly monitored moving > forward. > > > Thanks > > On Thu, Jan 26, 2023 at 8:59 AM Timothy Thomas > wrote: > >> Good morning Kathryn and Amrita, >> >> Hope you're both doing well. >> >> Regarding this issue at Winston Park where our caregiver wore a sweater >> and track pants to work - what are your thoughts around correcting this >> type of issue moving forward? Are we ensuring that they have scrubs befo= re >> we assign them work in facilities? Do they receive any type of careplan = or >> FAQ on the facility beforehand? If not, lets build one. >> >> Thanks >> >> ---------- Forwarded message --------- >> From: Beth Sparrow >> Date: Tue, Jan 24, 2023 at 5:32 PM >> Subject: Service Level Intervention Waterloo - The Village of Winston Pa= rk >> To: mvijayan@thekey.com , amirone@thekey.com > amirone@thekey.com>, tt@homecareassistance.com , >> beth.sparrow@thekey.com >> >> >> Hello Timothy Thomas, >> >> There is a Service Level Intervention needed on the following account. >> Please see the details below and respond within the intervention of what >> steps have been taken to remediate the relationship and whether it has b= een >> brought back to "Resolved and saved". Closing out of this intervention c= an >> be done by documenting the steps in the "Status of relationship" field a= nd >> marking the referral relationship status as "Res