--00000000000017acc30617dfac75 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, Sharon! We will confirm once they are set up accurately in Versapay by Monday. On Tue, May 7, 2024 at 9:00=E2=80=AFAM Sharon Speirs w= rote: > Hi ALyson > forwarding you the explanation > Sharon > > Sharon, Speirs > > General Manager > > Vancouver, BC > > Office: 778.279.3634 > > sspeirs@thekey.com > > TheKey.ca > > [image: TheKey] > > > > > > > > ---------- Forwarded message --------- > From: Cathy Gerth > Date: Mon, May 6, 2024 at 7:50=E2=80=AFPM > Subject: Re: CAD - Surcharge Exempt Customers - 5/10/2024 > To: Sharon Speirs , Timothy Thomas > > > Hi > The only one I have had serious push back from is Brajcich, The concern i= s > that he wants to do everything by visa Not direct deposit. As he puts it = he > has gone along with every increase etc - but doesnt feel that at our pric= es > he should also now be hit with a surcharge, As he is is good client and h= as > increased hours since we originally started and he also recommended us to > another client, I would like to exempt him. > Thank you > *Cathy Gerth* > *Client Success Manager * > *Direct: 778-403-6148* > *Office:* 778-279-3634 > Email: cgerth@thekey.com > > [image: TheKey] > > > > > > > > On Mon, May 6, 2024 at 7:10=E2=80=AFPM Sharon Speirs = wrote: > >> Hi >> I will need to know asap >> >> >> Sharon, Speirs >> >> General Manager >> >> Vancouver, BC >> >> Office: 778.279.3634 >> >> sspeirs@thekey.com >> >> TheKey.ca >> >> [image: TheKey] >> >> >> >> >> >> >> >> ---------- Forwarded message --------- >> From: Alyson Rohane >> Date: Mon, May 6, 2024 at 5:35=E2=80=AFPM >> Subject: CAD - Surcharge Exempt Customers - 5/10/2024 >> To: Sharon Speirs , Chuck Terlesky > cterlesky@thekey.com>, Cheryl Cartwright , Joey >> Taylor >> CC: Laszlo Kovacs , Timothy Thomas > tt@thekey.com>, Elizabeth Clark , Lito Delapena > lito.delapena@thekey.com> >> >> >> Hey, again leaders - >> >> Effective Wednesday, May 15th, a surcharge fee of 2.7% will be applied t= o >> all credit card transactions, excluding Montreal. This is a company poli= cy >> and is charged across all locations. >> >> If there are any customers whom you believe should be exempt from this >> surcharge, please connect with Tim to discuss and provide reasons for th= eir >> exemption. Historically, exemptions have been approved based on the clie= nt >> being an 'elephant', or substantial gross spend. >> >> If any customers fit this criteria, please let us know before *EOB >> Friday, May 10th*. Don't hesitate to reach out with any questions >> or concerns. >> >> Thank you! >> -- >> *Alyson Rohane* >> Senior Continuous Improvement Analyst >> alyson.rohane@thekey.com >> >> --00000000000017acc30617dfac75 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, Sharon! We will confirm once they are set up ac= curately=C2=A0in Versapay by Monday.=C2=A0 On Tue, May 7, 2024 at 9:00=E2=