--00000000000086848d0617df485d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi ALyson forwarding you the explanation Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] ---------- Forwarded message --------- From: Cathy Gerth Date: Mon, May 6, 2024 at 7:50=E2=80=AFPM Subject: Re: CAD - Surcharge Exempt Customers - 5/10/2024 To: Sharon Speirs , Timothy Thomas Hi The only one I have had serious push back from is Brajcich, The concern is that he wants to do everything by visa Not direct deposit. As he puts it he has gone along with every increase etc - but doesnt feel that at our prices he should also now be hit with a surcharge, As he is is good client and has increased hours since we originally started and he also recommended us to another client, I would like to exempt him. Thank you *Cathy Gerth* *Client Success Manager * *Direct: 778-403-6148* *Office:* 778-279-3634 Email: cgerth@thekey.com [image: TheKey] On Mon, May 6, 2024 at 7:10=E2=80=AFPM Sharon Speirs w= rote: > Hi > I will need to know asap > > > Sharon, Speirs > > General Manager > > Vancouver, BC > > Office: 778.279.3634 > > sspeirs@thekey.com > > TheKey.ca > > [image: TheKey] > > > > > > > > ---------- Forwarded message --------- > From: Alyson Rohane > Date: Mon, May 6, 2024 at 5:35=E2=80=AFPM > Subject: CAD - Surcharge Exempt Customers - 5/10/2024 > To: Sharon Speirs , Chuck Terlesky cterlesky@thekey.com>, Cheryl Cartwright , Joey > Taylor > CC: Laszlo Kovacs , Timothy Thomas tt@thekey.com>, Elizabeth Clark , Lito Delapena lito.delapena@thekey.com> > > > Hey, again leaders - > > Effective Wednesday, May 15th, a surcharge fee of 2.7% will be applied to > all credit card transactions, excluding Montreal. This is a company polic= y > and is charged across all locations. > > If there are any customers whom you believe should be exempt from this > surcharge, please connect with Tim to discuss and provide reasons for the= ir > exemption. Historically, exemptions have been approved based on the clien= t > being an 'elephant', or substantial gross spend. > > If any customers fit this criteria, please let us know before *EOB > Friday, May 10th*. Don't hesitate to reach out with any questions > or concerns. > > Thank you! > -- > *Alyson Rohane* > Senior Continuous Improvement Analyst > alyson.rohane@thekey.com > > --00000000000086848d0617df485d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi ALyson forwarding you the explanation Sha= ron Sharon, Spe= irs General Manager Vancouver, BC = Office: 778.279.3634 sspeirs@thekey.com TheKey.ca =C2=A0=C2=A0 <span style=3D"border:none;displa= y:inline-