--000000000000938e780618ea8cff Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi I believe the issue is that he wants to continue to send in a check,,,, Thank you Cathy *Cathy Gerth* *Client Success Manager * *Direct: 778-403-6148* *Office:* 778-279-3634 Email: cgerth@thekey.com [image: TheKey] ---------- Forwarded message --------- From: Michelle Hudgins Date: Mon, May 20, 2024 at 1:32=E2=80=AFPM Subject: Re: FW: michelle.hudgins@thekey.com of TheKey sent you a comment To: Cathy Gerth , Gerard Draetta Hi Cathy, Mr. Bitelli's net terms have been changed to 60 days. He does have the option to process payment himself with his banking information or set up the autopay. I can help assist him with setting that up if needed. On Mon, May 20, 2024 at 12:04=E2=80=AFPM Michelle Hudgins wrote: > Hello Cathy, > > I am looping in @Gerard Draetta as he is > aware of the email from Mr. Bitelli and is in the process of speaking wit= h > leadership to have the net terms changed. > > On Mon, May 20, 2024 at 12:00=E2=80=AFPM Cathy Gerth = wrote: > >> Hi Michelle >> This client has always made their payments at the end of every month so >> usually he'll get all of his bills and then he'll send the payment at th= e >> end of the month for the amount. It usually comes a couple of weeks at t= he >> end of the month. It's because they have a reverse mortgage and that's h= ow >> they have to work. He always pays his bill. We've had him as a client fo= r >> 10 years. This is just the way the setup was with him from the beginning= .. >> is there any way we can make a note on his account not to send him >> collection letters until maybe 2 months past as that would make more sen= se >> to where he pays. Thank you so much >> >> Cathy >> >> ---------- Forwarded message --------- >> From: Cathy Gerth >> Date: Mon, May 20, 2024, 8:57=E2=80=AFa.m. >> Subject: Re: FW: michelle.hudgins@thekey.com of TheKey sent you a commen= t >> To: Alessandro Bitelli >> >> >> Hi Alessandro >> >> I have forwarded to GM. I will also call Michelle and try to explain >> again how your payments are made. I am so sorry. >> Let me see what else I can do >> >> Thank you >> >> On Mon, May 20, 2024, 8:39=E2=80=AFa.m. Alessandro Bitelli >> wrote: >> >>> Hi Michelle, >>> >>> I do not know what else to tell you other than repeating what I have >>> said to you multiple times before: =E2=80=9Cthe cheque is in the mail= =E2=80=9D, which is >>> literally true. There is very little I can do in speeding up Canada Pos= t >>> delivery system nor do I control the speed at which the mail is receive= d, >>> sorted, processed and recorded in my account in your office in Toronto. >>> >>> >>> >>> I have in the past tried to discuss faster ways for me to deliver our >>> mid-month monthly payments with your colleagues, without finding a bett= er >>> solution. I have also unsuccessfully tried to watch the =E2=80=9Chelp= =E2=80=9D videos of >>> your new invoicing system to see if there is