--0000000000007372da0618f5d99c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable @Gerard Draetta I don't believe that is an issue on our end being that he has been paying by check. On Mon, May 20, 2024 at 6:52=E2=80=AFPM Cathy Gerth wro= te: > Hi > I believe the issue is that he wants to continue to send in a check,,,, > Thank you > > Cathy > > *Cathy Gerth* > *Client Success Manager * > *Direct: 778-403-6148* > *Office:* 778-279-3634 > Email: cgerth@thekey.com > > [image: TheKey] > > > > > > > > ---------- Forwarded message --------- > From: Michelle Hudgins > Date: Mon, May 20, 2024 at 1:32=E2=80=AFPM > Subject: Re: FW: michelle.hudgins@thekey.com of TheKey sent you a comment > To: Cathy Gerth , Gerard Draetta gerard.draetta@thekey.com> > > > Hi Cathy, > > Mr. Bitelli's net terms have been changed to 60 days. > He does have the option to process payment himself with his banking > information or set up the autopay. > I can help assist him with setting that up if needed. > > > > > > > > On Mon, May 20, 2024 at 12:04=E2=80=AFPM Michelle Hudgins michelle.hudgins@thekey.com> wrote: > >> Hello Cathy, >> >> I am looping in @Gerard Draetta as he is >> aware of the email from Mr. Bitelli and is in the process of speaking wi= th >> leadership to have the net terms changed. >> >> On Mon, May 20, 2024 at 12:00=E2=80=AFPM Cathy Gerth = wrote: >> >>> Hi Michelle >>> This client has always made their payments at the end of every month so >>> usually he'll get all of his bills and then he'll send the payment at t= he >>> end of the month for the amount. It usually comes a couple of weeks at = the >>> end of the month. It's because they have a reverse mortgage and that's = how >>> they have to work. He always pays his bill. We've had him as a client f= or >>> 10 years. This is just the way the setup was with him from the beginnin= g.. >>> is there any way we can make a note on his account not to send him >>> collection letters until maybe 2 months past as that would make more se= nse >>> to where he pays. Thank you so much >>> >>> Cathy >>> >>> ---------- Forwarded message --------- >>> From: Cathy Gerth >>> Date: Mon, May 20, 2024, 8:57=E2=80=AFa.m. >>> Subject: Re: FW: michelle.hudgins@thekey.com of TheKey sent you a >>> comment >>> To: Alessandro Bitelli >>> >>> >>> Hi Alessandro >>> >>> I have forwarded to GM. I will also call Michelle and try to explain >>> again how your payments are made. I am so sorry. >>> Let me see what else I can do >>> >>> Thank you >>> >>> On Mon, May 20, 2024, 8:39=E2=80=AFa.m. Alessandro Bitelli >> a.bitelli58@gmail.com> wrote: >>> >>>> Hi Michelle, >>>> >>>> I do not know what else to tell you other than repeating what I have >>>> said to you multiple times before: =E2=80=9Cthe cheque is in the mail= =E2=80=9D, which is >>>> literally true. There is very little I can do in speeding up Canada Po= st >>>> delivery system nor do I control the speed at which the mail is receiv= ed, >>>> sorted, pr